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CUST105: Customer Service
Sections
Course Introduction
Course Syllabus
Unit 1: The Customer Service Workplace
Unit 2: Customer Service Duties
Unit 3: Customer Service Skillsets
Unit 4: The Customer Service Career
Unit 5: Improving the Customer Experience
Unit 6: Responsibility to the Customer
Unit 7: Course Project – Customer Service Training Manual
Course Feedback Survey
Certificate Final Exam
Saylor Direct Credit
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Professional Development
CUST105: Customer Service
Summary
CUST105: Customer Service
Time: 26 hours
College Credit Recommended
Free Certificate
Prepare for the professional world of customer service by focusing on computer skills, business communications, and best practices in customer service.
