Results

Analytics maturity

As described in Sect. 4, analytics maturity comprises four evolution stages of data analytics capabilities and is based on the Gartner Business Analytics Framework. The majority of papers address the descriptive maturity level (25), followed by 18 research papers, having a predictive maturity level. Eight papers address the Diagnostic level, such as Ngai et al., introducing a context-aware decision support for real-time accident handling and rescheduling. Solely the research work of Krumeich et al. could be classified as Prescriptive, as it contains an approach for the prescriptive controlling of business processes based on process events. By analyzing complex events, the approach predicts the optimal behavior of a certain business process.