Conclusions and suggestions

Practical implications

The results of this study have practical implications for enterprises seeking to effectively manage critical attributes and indicators that determine BISE. BI project managers can borrow the prediction models and rules to guide their assessment in the development of self-evaluating tools of BISE to improve BI system performance and boost BI success. Based on the predictive results of BISE, managers can quickly develop improvement strategies for BI solution implementation to effectively enhance enterprise BI capabilities and competitiveness through high performance in BI system functions and services, and to complement existing management information systems that add value to system services and satisfy more complex decision-making support demands. Recognizing these key indicators and attributes of BISE should also help enterprises effectively utilize limited resources to improve BI performance and assist enterprises to develop differentiated BI functions for sustainable BI performance to acquire competitive advantage.

Additionally, when enterprises implement BI systems, they should consider their own business characteristics to develop a complete constructive plan based on the prediction models and rules of BISE, to design a suitable framework and content of BI systems, invest in sufficient resources, and effectively execute and supervise BI project to ensure BI success. The results of study can also help BI solutions providers to enhance quality of BI solutions. To use the prediction models and rules of BISE, BI solutions providers can focus on industry characteristics to expand the customerized BI solutions and improve counseling services to assist enterprises in effective resource allocation and strengthen BI performance to maximize decision-maker satisfaction and enhance BISE.

Moreover, from the resource-based perspective, Amit and Schoemaker argued that enterprise competitive advantage is based on the cultivation and exploitation of internal resources and abilities. A BI system is not a short-term management information system, but rather a long-time implementation to yield permanent performances and benefits. If enterprises implement BI solutions for longer, problems such as how to improve information processing and quality of system-decisions can be solved, and enterprise BI capabilities will be continuously enhanced.