7. Conclusions and Recommendations

7.1 Managerial implications and recommendations

To ensure the success of dashboards, a structured development process is required with adequate stakeholder involvement. This research assignment has provided mandatory dashboard criteria, categorised as dashboard content, analysis, visual effects, platforms, business culture, and maintenance. A premature roll-out of dashboards created in silos can generate turbulence in the business unit. The study recommends that dashboard development start with first-generation dashboards and Microsoft Excel spreadsheets rather than skipping stages, as this would help stakeholders to understand their requirements better. Managers must identify where upskilling and training of personnel is required to ensure that dashboards are reliable and accurate.