Performance Dashboard Design

The research gap that the study identified was that there are minimal case studies on the successful use of dashboards, especially in manufacturing firms, to determine the criteria for designing dashboards as a tool to achieve organisational strategic goals. Information derived from theoretical sources was consolidated with research findings achieved via in-depth interviews to create a list of mandatory and optional criteria for the design of performance dashboards. There were common findings between participants that enabled conclusions to be reached on many of the design criteria for dashboards. Where there were differences among the responses, these were mainly because those criteria are dependent on the needs of the specific business unit. The research gap was closed by establishing the criteria for the design of the performance dashboards, indicated in Figure 2, that organisations can use to develop successful dashboards.