Imagine you are a customer purchasing a cell phone. The company you have been loyal to for many years is running a special sale which gives you a 2-for-1 deal. However, a news story has just broken which details this company and its employment practices using underage children in an underdeveloped country. Are you still going to purchase phones from this company? Why or why not? If the company corrected the employment practices, would you return as a loyal customer? If not, what would it take for you to return to this company as a customer? Explain your experiences as an ethical consumer.
No, I would consider switching to a different cell phone company.
Exactly.
Very true I tell u
In reply to First post
This forum post has been removed
The content of this forum post has been removed and can no longer be accessed.
I will not buy from this company again, even if it corrects its situation because it is an intentional ethical matter and it corrected the matter for a commercial purpose and to maintain its reputation after the news spread.... An example of this is as a consumer experiment that decided to boycott all companies that support the Zionist-Israeli entity because it is an ethical matter. ...to support an entity that steals the lands of indigenous people and kills children, women and men...this is an unforgivable moral and humanitarian matter.
I agree.
I would switch to a different cell phone company.
No... I won't! Becuase, that is clearly going against the law of standard employment ages. Well,
I think yes... if it keeps to its promises. Hmmm.... there's much to say being an ethical consumer: As an ethical consumer, I purchase things that are based on : three factors- goods that are ethically sourced ; ethically made and ethically distributed. This helps me to participate in a path of responsibility and engage in a sustainable purchasing and eco-friendly path. Moreover, we are obligated in making decisions that should consider the social, economical and environmental impact on the planet. To me, that is what ethical consumerism should be all about!
I switch to another phone product
I understand that, me also.
In reply to First post
Re: Discussion: Responsibility to the Customer
I will not buy from this company again, even if it corrects its situation because it is an intentional ethical matter and it corrected the matter for a commercial purpose and to maintain its reputation after the news spread.... An example of this is as a consumer experiment that decided to boycott all companies that support the Zionist-Israeli entity because it is an ethical matter. ...to support an entity that steals the lands of indigenous people and kills children, women and men...this is an unforgivable moral and humanitarian matter.
In reply to Amr Hanafy Abd Elmaged Saleh Abu-zeid
Re: Discussion: Responsibility to the Customer
by Soukaina Farhoun -
I see your point.. from the customer point of view, I prioritize ethical considerations in my purchasing decisions. If a company's actions align with values I find unethical, such as supporting oppressive regimes or engaging in harmful practices, I choose not to support them regardless of any corrective measures taken. For instance, if a company supports the Zionist-Israeli entity, which I view as morally reprehensible due to its human rights violations, I would boycott it regardless of any attempts to rectify its actions for commercial gain. Supporting such entities goes against my moral and humanitarian beliefs, making it impossible for me to forgive or continue purchasing from them.
In reply to Amr Hanafy Abd Elmaged Saleh Abu-zeid
Re: Discussion: Responsibility to the Customer
by Zaharadeen Yakubu -
Totally agree with you
As an ethical consumer, the decision to purchase a cell phone from a company that has been revealed to engage in unethical employment practices involving underage children in an underdeveloped country would be deeply troubling and morally conflicting.While the special sale offering a 2-for-1 deal would be gold for a discount shopper such as myself, the knowledge of the company's exploitative practices would outweigh any potential benefits. Supporting such practices by purchasing products from the company would essentially condone and perpetuate the exploitation of vulnerable individuals, which goes against my ethical values. Even if the company were to correct its employment practices and implement measures to ensure ethical sourcing and labor standards, it would be challenging to regain my trust as a loyal customer. The violation of basic human rights and the exploitation of children leave a lasting stain on the company's reputation, and it would take significant efforts to demonstrate genuine remorse, accountability, and a commitment to ethical business practices.
As an ethical consumer, my purchasing decisions are guided by considerations beyond price and convenience. I prioritize supporting companies that demonstrate social responsibility, ethical conduct, and a commitment to sustainability. This includes conducting thorough research into companies' practices, scrutinizing their supply chains, and holding them accountable for any unethical behavior.
To return as a customer to a company with a history of unethical practices, I would need to see tangible evidence of meaningful change, such as:
Transparent Reporting: The company must provide transparent reports detailing its supply chain practices, including audits, inspections, and corrective actions taken to address labor violations.
Independent Verification: Independent third-party audits or certifications confirming compliance with ethical labor standards and human rights protections would be essential to rebuild trust.
Corporate Accountability: The company should publicly acknowledge its past wrongdoing, accept responsibility, and provide restitution to the victims of labor exploitation.
Sustainable Practices: Demonstrated commitment to sustainable and responsible business practices, including fair wages, safe working conditions, and environmental stewardship, would be crucial factors in rebuilding trust.
Community Engagement: Active involvement in community development initiatives and partnerships aimed at addressing systemic issues of poverty, education, and child welfare in the affected regions would signal a genuine commitment to positive change.
Ultimately, as an ethical consumer, I believe in using my purchasing power to support companies that align with my values and contribute positively to society. While forgiveness and redemption are possible, they must be earned through genuine efforts to right past wrongs and uphold ethical standards.
Human rights and customer service
- According to a certain news story, a cellular company that I am a loyal customer of is involved in illegal activity, Which is the outsourcing of child labour in an underdeveloped country. The cellular company was violating several human rights such as the minimum age requirement for an employee, issued by the OSHA, and the ''worst form of child labour convention, NO. 182", created in 1999 by the International Labour Organization.
- In addition to the company's disregard for child labour laws, they also undermined the consumer's right to be informed. Their lack of transparency has resulted in their loyal customers being unwilling supporters of illegal child labour.
- As an ethical consumer, I would not support the cellular company's 2-for-1 deal or any other offering. This is due to the illegal practices of the cellular company. The company's reputation and trust value would be damaged by the public news story. All the company leaders and employees who were aware of these illegal practices may be subject to legal repercussions, after an investigation by the independent Occupational Safety and Health Review Commission and other relevant law enforcement agencies.
- The company might also experience a large percentage of employee and business partner turnover due to a lack of trust. Additional effects might be a loss of profits, as a result of a decrease in sales and production, and negative reviews online.
- As an ethical customer, I would return to the company as a customer if they were to truly change their employment practices and adhere to basic consumer rights, OSHA, and any other relevant laws.
For the cellular company to earn back the trust of the public, business partners, and employees they need to make the following changes:
- The company needs to create a hiring process and work environment that adheres to the laws of child labour.
- Every individual rendering service/support in any capacity should be compensated fairly.
- The company needs to uphold all laws issued by the Occupational Safety and Health Act (OSHA) and the International Labour Organization (ILO).
- The company should also continually support at least one non-profit organization that specifically caters to children in need. Doing so might help with the restoration of their reputation.
If the company I was being loyal to were using underage children in an underdeveloped country, I would not be purchasing from them ever again. Even if this issue was resolved later on, from the company, I would not return again. From the beginning they should have thought about how disgusting it is to treat kids like adults in such a small age. These kids instead of playing in mud, with toys, or cars are working. As a company, they should be demonstrating empathy and trust into their customers. This company clearly does not care about these kids even if they were to resolve the issue and not do it again, I could not go back. If they were to resolve the issue it would be because of their reputation and the fear of losing their money these customers bring. Maybe in the long run, if I see that the company improves their way of manufacturing their products, I could consider returning. If for instance, they start using safe machines to make the products, or start making a change that can be seen and for the better good, I could consider it. This is why it is very important to gain your customers trust and not lose it because it could be difficult to gain their trust back.
As an ethical customer, it's crucial for me to consider the impact of a company's practices on society and the environment. The news about the company's involvement in employing underaged children in an underdeveloped country is deeply concerning and goes against my values. While the 2-for-1 deal may be tempting, supporting such unethical practices would contradict my ethical beliefs.
If the company were to rectify its employment practices and demonstrate a genuine commitment to ethical conduct, it would be a step in the right direction. However, rebuilding trust would require consistent efforts, transparency, and accountability from the company. I would need to see concrete actions, such as investing in fair labor practices, ensuring proper oversight of their supply chain, and actively supporting social responsibility initiatives.
Returning as a loyal customer would depend on the company's ability to show meaningful change and a dedication to ethical standards. It's essential for companies to not only correct past mistakes but also to proactively work towards a sustainable and socially responsible business model. As an ethical customer, I believe in supporting companies that prioritize ethical conduct, transparency, and social responsibility in all aspects of their operations.
If the company were to rectify its employment practices and demonstrate a genuine commitment to ethical conduct, it would be a step in the right direction. However, rebuilding trust would require consistent efforts, transparency, and accountability from the company. I would need to see concrete actions, such as investing in fair labor practices, ensuring proper oversight of their supply chain, and actively supporting social responsibility initiatives.
Returning as a loyal customer would depend on the company's ability to show meaningful change and a dedication to ethical standards. It's essential for companies to not only correct past mistakes but also to proactively work towards a sustainable and socially responsible business model. As an ethical customer, I believe in supporting companies that prioritize ethical conduct, transparency, and social responsibility in all aspects of their operations.
No I won’t buy from the same company again. The fact that they’re a reputable company,they’re expected to act accordingly to employment practices if truly they care about their customers or consumers. It’s obvious certain act will occur in future even if they corrected the employment practices.
No, I would not purchase phones from this company because I prioritize ethical practices and do not want to support exploitation of underage children. Even if the company corrected its practices, I would hesitate to return as a loyal customer because trust would be compromised. To regain my trust, the company would need to demonstrate long-term commitment to ethical sourcing, transparency, and accountability in its operations. As an ethical consumer, I value companies that prioritize social responsibility and ethical conduct.
In reply to First post
Re: Discussion: Responsibility to the Customer
I would switch to a different company and never return!
In reply to Bayode Yejide Oluwafunmilola
Re: Discussion: Responsibility to the Customer
Competitors won resulting in loss of revenue
Well, personally, l will purchase from the company, but l will make my stand know by writing to them to do the right thing if they care to yield, but not all people can be like me.
Definitely No,I will choose to move on to another cell phone establishment.
I will no longer purchase from this company because of ethical issue. But as they correct it, i can come back and carry on my purchases.
It would be tempting to look the other way about the bad employment practices due to the 2-1 deal. However, I would choose not to buy the phone and instead go to another company with more integrity. If I didn't do so, it would weigh on my conscious. If the company made a concerted effort to fix the problem and actually did so, I would return as a customer.
Child labor is a violation which is viewed as such in many countries across the globe. I would absolutely not return to the company as a customer because my personal values stand far beyond that of most others. Most companies across the globe have been subject to a hack where consumer information was released. As such, it is plausible to presume that there is no company which can be trusted to maintain strong security.
I would switch to a different company because of ethical issue
As an ethical consumer, I would be deeply troubled by the news story detailing the company's involvement in employing underage children in underdeveloped countries. Such practices violate fundamental ethical principles and human rights, and I would find it difficult to continue supporting a company engaged in such activities, even if they offer a 2-for-1 deal.
The decision to purchase phones from this company would depend on several factors:
1. Ethical Considerations: The employment of underage children is a serious ethical issue, and as a consumer, I would prioritize supporting companies that uphold ethical standards and treat their workers fairly and ethically.
2. Corporate Responsibility: If the company takes immediate and meaningful action to address the issue, such as terminating relationships with suppliers involved in child labor, implementing robust supply chain monitoring and auditing processes, and providing restitution to affected individuals, it may demonstrate a commitment to corporate responsibility and accountability.
3. Transparency and Accountability: Transparency about the steps taken to rectify the situation and accountability for past actions are essential for rebuilding trust. The company would need to be transparent about its supply chain practices and provide assurances that similar incidents will not occur in the future.
4. Alternative Options: I would explore alternative options for purchasing cell phones from companies with better ethical track records, even if it means forgoing the 2-for-1 deal. Supporting ethical companies aligns with my values as a consumer, and I prioritize the ethical implications of my purchasing decisions.
Returning as a loyal customer would require significant efforts on the part of the company to rebuild trust and demonstrate a genuine commitment to ethical practices. This may include ongoing monitoring and transparency of supply chain practices, investment in ethical sourcing initiatives, engagement with stakeholders, and contributions to social responsibility programs aimed at addressing child labor and related issues.
Ultimately, as an ethical consumer, my purchasing decisions are guided by considerations beyond cost and convenience, and I am committed to supporting companies that prioritize ethical behavior and social responsibility.
The decision to purchase phones from this company would depend on several factors:
1. Ethical Considerations: The employment of underage children is a serious ethical issue, and as a consumer, I would prioritize supporting companies that uphold ethical standards and treat their workers fairly and ethically.
2. Corporate Responsibility: If the company takes immediate and meaningful action to address the issue, such as terminating relationships with suppliers involved in child labor, implementing robust supply chain monitoring and auditing processes, and providing restitution to affected individuals, it may demonstrate a commitment to corporate responsibility and accountability.
3. Transparency and Accountability: Transparency about the steps taken to rectify the situation and accountability for past actions are essential for rebuilding trust. The company would need to be transparent about its supply chain practices and provide assurances that similar incidents will not occur in the future.
4. Alternative Options: I would explore alternative options for purchasing cell phones from companies with better ethical track records, even if it means forgoing the 2-for-1 deal. Supporting ethical companies aligns with my values as a consumer, and I prioritize the ethical implications of my purchasing decisions.
Returning as a loyal customer would require significant efforts on the part of the company to rebuild trust and demonstrate a genuine commitment to ethical practices. This may include ongoing monitoring and transparency of supply chain practices, investment in ethical sourcing initiatives, engagement with stakeholders, and contributions to social responsibility programs aimed at addressing child labor and related issues.
Ultimately, as an ethical consumer, my purchasing decisions are guided by considerations beyond cost and convenience, and I am committed to supporting companies that prioritize ethical behavior and social responsibility.
I would not support this company in this case , because it would be helping them
If I was a customer for this company especially there reputation is at risk I am not sure if I should purchase the phones because I know what’s right and wrong and I have to trust a company that I know using children to work for the company is bad.
I would not return as a loyal customer because trust has to be gained again.
Yes still i will buy those products.
I would loose faith in that company for such outrageous act and would no longer support them. I could not return as a loyal customer when they fix the problem because the trust has been broken and there is respect there anymore. once you loose faith in a company it's done, you cant support them anymore.
As an ethical consumer, the news story detailing the company's use of underage children in underdeveloped countries deeply concerns me. While the 2-for-1 deal is tempting, I cannot in good conscience support a company that engages in such unethical practices. Purchasing products from this company would essentially condone and perpetuate the exploitation of vulnerable children, which goes against my values.
Even if the company were to correct its employment practices, it would take more than just that for me to return as a loyal customer. While I believe in giving second chances and acknowledging efforts to rectify past mistakes, trust is a crucial factor in my decision-making process as a consumer. The company would need to demonstrate genuine remorse, implement transparent and sustainable practices, and actively engage in ethical sourcing and fair labor practices. Additionally, I would want to see ongoing accountability and commitment to social responsibility, including regular audits and partnerships with reputable organizations dedicated to human rights and child welfare.
As an ethical consumer, my purchasing decisions are guided by a sense of responsibility towards both people and the planet. I prioritize supporting companies that uphold ethical standards, treat their workers fairly, and minimize their environmental impact. While price and product features are important considerations, they cannot outweigh the ethical implications of my choices. Ultimately, I believe that by voting with my wallet and supporting companies that align with my values, I can contribute to positive social change and promote a more ethical marketplace.
Even if the company were to correct its employment practices, it would take more than just that for me to return as a loyal customer. While I believe in giving second chances and acknowledging efforts to rectify past mistakes, trust is a crucial factor in my decision-making process as a consumer. The company would need to demonstrate genuine remorse, implement transparent and sustainable practices, and actively engage in ethical sourcing and fair labor practices. Additionally, I would want to see ongoing accountability and commitment to social responsibility, including regular audits and partnerships with reputable organizations dedicated to human rights and child welfare.
As an ethical consumer, my purchasing decisions are guided by a sense of responsibility towards both people and the planet. I prioritize supporting companies that uphold ethical standards, treat their workers fairly, and minimize their environmental impact. While price and product features are important considerations, they cannot outweigh the ethical implications of my choices. Ultimately, I believe that by voting with my wallet and supporting companies that align with my values, I can contribute to positive social change and promote a more ethical marketplace.
Given the scenario, no I would no longer choose to associate myself with this company because some serious unethical behaviors are going on and there must be consequences.
Even if the company corrected the “employment” malpractices I would not return as their loyal customer or customer period because they only brought change when they were exposed and felt pressured to do so .
In order for me to even consider doing business with them again , the former managers and everyone involved should be dismissed , take accountability, apologize and be legally handled. A new exemplary management should take place .
The community , the children wronged must be compensated accordingly
A whole rebranding will surely be of help, they must mention their past mistakes what they did to fix it, proof, and their new mission.
What they offer when it comes to quality , prices and customer satisfaction must be very top notch and hard to compete with.
They should focus on being 100% transparent about legalities going forward
And provide an unfiltered forum and voice to their employees and customers, where they proactively address concerns and questions .
As an ethical consumer, if I were faced with the situation of purchasing a cell phone from a company I had been loyal to, but which has been reported to use underage children in an underdeveloped country for their employment practices, I would not proceed with the purchase. Here’s why:
1. Ethical Considerations:
The use of underage children in labor is a significant ethical violation. Supporting a company that engages in such practices would conflict with my personal values and principles regarding human rights and fair labor practices.
2. Responsibility:
As a consumer, I believe it is important to hold companies accountable for their actions. By choosing not to purchase from them, I am using my purchasing power to send a message that such practices are unacceptable.
3. Alternatives:
In today’s market, there are usually alternative brands that offer similar products. I would research other companies to find one that aligns better with ethical standards and labor practices.
If the company corrected the employment practices, whether or not I would return as a loyal customer would depend on several factors:
1. Transparency:
The company would need to demonstrate transparency in their correction process. This includes openly admitting their past mistakes, detailing the steps they have taken to rectify the issue, and showing how they plan to prevent such practices in the future.
2. Commitment to Ethical Practices:
I would look for evidence of a genuine commitment to ethical practices going forward. This could include third-party audits, certification from recognized labor rights organizations, and a clear policy on fair labor practices.
3. Long-term Changes:
I would need to see sustained changes over time. A one-time correction might not be enough; I would want to see a consistent track record of ethical behavior and improvements.
4. Communication:
The company should effectively communicate their new practices and improvements. Transparency in communication can rebuild trust.
As an ethical consumer, I have experienced similar dilemmas. For instance, I stopped purchasing from a fashion brand when I learned about their poor labor practices. When the brand later implemented significant changes, including fair labor certifications and sustainability initiatives, I reconsidered my stance after verifying their claims through independent sources. This process has taught me the importance of vigilance and the impact of consumer choices on corporate behavior.
In conclusion, while a company’s corrective actions are a positive step, regaining my loyalty would require proof of long-term commitment to ethical practices. Trust, once broken, takes time and consistent effort to rebuild. As an ethical consumer, I prioritize companies that align with my values and demonstrate a commitment to fair and humane labor practices.
1. Ethical Considerations:
The use of underage children in labor is a significant ethical violation. Supporting a company that engages in such practices would conflict with my personal values and principles regarding human rights and fair labor practices.
2. Responsibility:
As a consumer, I believe it is important to hold companies accountable for their actions. By choosing not to purchase from them, I am using my purchasing power to send a message that such practices are unacceptable.
3. Alternatives:
In today’s market, there are usually alternative brands that offer similar products. I would research other companies to find one that aligns better with ethical standards and labor practices.
If the company corrected the employment practices, whether or not I would return as a loyal customer would depend on several factors:
1. Transparency:
The company would need to demonstrate transparency in their correction process. This includes openly admitting their past mistakes, detailing the steps they have taken to rectify the issue, and showing how they plan to prevent such practices in the future.
2. Commitment to Ethical Practices:
I would look for evidence of a genuine commitment to ethical practices going forward. This could include third-party audits, certification from recognized labor rights organizations, and a clear policy on fair labor practices.
3. Long-term Changes:
I would need to see sustained changes over time. A one-time correction might not be enough; I would want to see a consistent track record of ethical behavior and improvements.
4. Communication:
The company should effectively communicate their new practices and improvements. Transparency in communication can rebuild trust.
As an ethical consumer, I have experienced similar dilemmas. For instance, I stopped purchasing from a fashion brand when I learned about their poor labor practices. When the brand later implemented significant changes, including fair labor certifications and sustainability initiatives, I reconsidered my stance after verifying their claims through independent sources. This process has taught me the importance of vigilance and the impact of consumer choices on corporate behavior.
In conclusion, while a company’s corrective actions are a positive step, regaining my loyalty would require proof of long-term commitment to ethical practices. Trust, once broken, takes time and consistent effort to rebuild. As an ethical consumer, I prioritize companies that align with my values and demonstrate a commitment to fair and humane labor practices.
As a customer, I would be very troubled by the news story detailing the company's unethical employment practices using underage children. Despite the attractive 2-for-1 deal, I would not feel comfortable purchasing phones from this company given the ethical concerns.
My loyalty to a brand is not solely based on cost savings or promotions. As an ethical consumer, I place a high value on a company's social responsibility and commitment to ethical business practices. The revelations about underage labor in an underdeveloped country would seriously undermine my trust in this company.
Even if the company later corrected the employment issues, it would take significant time and effort for them to rebuild my trust as a loyal customer. They would need to be fully transparent about the steps taken to remediate the situation, implement robust ethical sourcing and labor policies, and demonstrate a genuine, long-term commitment to responsible corporate citizenship.
Simply addressing the immediate problem would not be enough. I would need to see a sustained pattern of ethical conduct, meaningful investments in the affected communities, and a clear cultural shift within the organization before considering returning as a loyal customer.
As an ethical consumer, I'm willing to forgo short-term savings or deals if a company's values and practices do not align with my own principles. Building trust and maintaining a positive brand reputation are critical factors that influence my purchasing decisions. In this case, the ethical breach would be a dealbreaker, and I would seek out alternative brands that better reflect my values as a socially conscious consumer.
I wouldn’t buy it from them.
If they likely change, their reputation is already bad.
As an ethical consumer, I would not purchase from a company exposed for employing underage children, even if they offer attractive deals, as child labor violates human rights and ethical business practices. My loyalty is based on a company's ethical conduct and social responsibility, not just their products or services.
If the company takes immediate corrective actions, such as terminating unethical labor practices, implementing strict policies, providing remediation, publicly acknowledging wrongdoing, and demonstrating a long-term commitment to ethical business practices, I would consider becoming a loyal customer again. However, regaining trust would take time and consistent ethical behavior, as conscious consumers prioritize companies that align with their values and operate with integrity over financial incentives.
If the company takes immediate corrective actions, such as terminating unethical labor practices, implementing strict policies, providing remediation, publicly acknowledging wrongdoing, and demonstrating a long-term commitment to ethical business practices, I would consider becoming a loyal customer again. However, regaining trust would take time and consistent ethical behavior, as conscious consumers prioritize companies that align with their values and operate with integrity over financial incentives.
Customer Service Training Manual
Welcome to the Customer Service Department
Welcome to our team! As a new member of the customer service department, you play a vital role in ensuring our customers have a positive experience. This manual will guide you through the key points you need to understand as you begin your new position.
Table of Contents
Introduction to Customer Service
Understanding Our Customers
Communication Skills
Problem-Solving Techniques
Product Knowledge
Using Our Systems and Tools
Handling Difficult Situations
Team Collaboration
Confidentiality and Data Privacy
Continuous Improvement
1. Introduction to Customer Service
Mission Statement
Our mission is to provide exceptional customer service that exceeds expectations and builds lasting relationships with our customers.
Core Values
Empathy: Understanding and sharing the feelings of our customers.
Responsiveness: Providing timely and accurate responses to customer inquiries.
Integrity: Maintaining honesty and transparency in all interactions.
Quality: Striving for excellence in every aspect of our service.
2. Understanding Our Customers
Customer Profiles
Types of Customers: Familiarize yourself with the different types of customers we serve, including their needs and preferences.
Customer Expectations: Understand what our customers expect from us, such as quick responses, knowledgeable assistance, and courteous treatment.
3. Communication Skills
Active Listening
Importance: Listening to understand rather than respond.
Techniques: Paraphrasing, summarizing, and asking clarifying questions.
Effective Communication
Clarity: Speak clearly and concisely.
Tone: Maintain a friendly and professional tone.
Empathy: Show understanding and compassion in your responses.
4. Problem-Solving Techniques
Identifying Issues
Root Cause Analysis: Determine the underlying cause of the problem.
Customer Inquiry: Ask the right questions to gather necessary information.
Resolving Issues
Solution Options: Provide multiple solutions when possible.
Follow-Up: Ensure the problem is resolved to the customer's satisfaction.
5. Product Knowledge
Comprehensive Understanding
Features and Benefits: Know the products and services we offer inside and out.
Updates and Changes: Stay informed about any changes to our products or services.
6. Using Our Systems and Tools
CRM Software
Navigation: Learn how to use our Customer Relationship Management (CRM) system effectively.
Documentation: Accurately document customer interactions and resolutions.
Other Tools
Communication Platforms: Familiarize yourself with our email, chat, and phone systems.
Knowledge Base: Utilize our internal resources for quick information access.
7. Handling Difficult Situations
De-Escalation Techniques
Calm Approach: Stay calm and composed.
Empathy Statements: Use phrases that show you understand the customer's frustration.
Conflict Resolution
Positive Outcome: Aim for a resolution that satisfies the customer.
Escalation Procedures: Know when and how to escalate an issue to a supervisor.
8. Team Collaboration
Working Together
Communication: Share information and updates with your team.
Support: Offer help to colleagues when needed.
Meetings
Participation: Actively participate in team meetings.
Feedback: Provide constructive feedback and suggestions.
9. Confidentiality and Data Privacy
Data Protection
Policies: Adhere to our data protection policies.
Customer Information: Keep customer information confidential and secure.
10. Continuous Improvement
Training and Development
Ongoing Learning: Participate in ongoing training sessions.
Skill Enhancement: Continuously seek to improve your skills.
Feedback
Customer Feedback: Use customer feedback to improve your service.
Self-Assessment: Regularly assess your performance and seek areas for improvement.
Conclusion
We are excited to have you on our team and look forward to seeing you thrive in your new role. Remember, excellent customer service is about being responsive, empathetic, and knowledgeable. Use this manual as a guide to help you provide the best possible service to our customers.
Welcome aboard!
Welcome to the Customer Service Department
Welcome to our team! As a new member of the customer service department, you play a vital role in ensuring our customers have a positive experience. This manual will guide you through the key points you need to understand as you begin your new position.
Table of Contents
Introduction to Customer Service
Understanding Our Customers
Communication Skills
Problem-Solving Techniques
Product Knowledge
Using Our Systems and Tools
Handling Difficult Situations
Team Collaboration
Confidentiality and Data Privacy
Continuous Improvement
1. Introduction to Customer Service
Mission Statement
Our mission is to provide exceptional customer service that exceeds expectations and builds lasting relationships with our customers.
Core Values
Empathy: Understanding and sharing the feelings of our customers.
Responsiveness: Providing timely and accurate responses to customer inquiries.
Integrity: Maintaining honesty and transparency in all interactions.
Quality: Striving for excellence in every aspect of our service.
2. Understanding Our Customers
Customer Profiles
Types of Customers: Familiarize yourself with the different types of customers we serve, including their needs and preferences.
Customer Expectations: Understand what our customers expect from us, such as quick responses, knowledgeable assistance, and courteous treatment.
3. Communication Skills
Active Listening
Importance: Listening to understand rather than respond.
Techniques: Paraphrasing, summarizing, and asking clarifying questions.
Effective Communication
Clarity: Speak clearly and concisely.
Tone: Maintain a friendly and professional tone.
Empathy: Show understanding and compassion in your responses.
4. Problem-Solving Techniques
Identifying Issues
Root Cause Analysis: Determine the underlying cause of the problem.
Customer Inquiry: Ask the right questions to gather necessary information.
Resolving Issues
Solution Options: Provide multiple solutions when possible.
Follow-Up: Ensure the problem is resolved to the customer's satisfaction.
5. Product Knowledge
Comprehensive Understanding
Features and Benefits: Know the products and services we offer inside and out.
Updates and Changes: Stay informed about any changes to our products or services.
6. Using Our Systems and Tools
CRM Software
Navigation: Learn how to use our Customer Relationship Management (CRM) system effectively.
Documentation: Accurately document customer interactions and resolutions.
Other Tools
Communication Platforms: Familiarize yourself with our email, chat, and phone systems.
Knowledge Base: Utilize our internal resources for quick information access.
7. Handling Difficult Situations
De-Escalation Techniques
Calm Approach: Stay calm and composed.
Empathy Statements: Use phrases that show you understand the customer's frustration.
Conflict Resolution
Positive Outcome: Aim for a resolution that satisfies the customer.
Escalation Procedures: Know when and how to escalate an issue to a supervisor.
8. Team Collaboration
Working Together
Communication: Share information and updates with your team.
Support: Offer help to colleagues when needed.
Meetings
Participation: Actively participate in team meetings.
Feedback: Provide constructive feedback and suggestions.
9. Confidentiality and Data Privacy
Data Protection
Policies: Adhere to our data protection policies.
Customer Information: Keep customer information confidential and secure.
10. Continuous Improvement
Training and Development
Ongoing Learning: Participate in ongoing training sessions.
Skill Enhancement: Continuously seek to improve your skills.
Feedback
Customer Feedback: Use customer feedback to improve your service.
Self-Assessment: Regularly assess your performance and seek areas for improvement.
Conclusion
We are excited to have you on our team and look forward to seeing you thrive in your new role. Remember, excellent customer service is about being responsive, empathetic, and knowledgeable. Use this manual as a guide to help you provide the best possible service to our customers.
Welcome aboard!
If I have a practical alternative I'd switch. There are many companies that make phones and I know there are other models at the price point I can afford. There are already cell phone companies I avoid due to not liking their policies.
As an ethical consumer, the news story detailing the company's use of underage children in an underdeveloped country would significantly impact my decision to continue purchasing phones from them, even with a 2-for-1 deal. The ethical implications of child labor are grave, and supporting such practices goes against my values and principles.
Initially, I would refrain from purchasing phones from this company. Even if they correct their employment practices in the future, rebuilding trust would require more than just a change in policies. The company would need to demonstrate genuine commitment to ethical standards through transparent actions, such as independent audits, ethical certifications, and tangible efforts to support affected communities.
Returning as a loyal customer would depend on how effectively the company addresses and rectifies its past mistakes. This includes sincere apologies, compensation for affected individuals, and ongoing monitoring to ensure compliance with ethical standards. Additionally, they would need to consistently uphold ethical practices across their entire supply chain and demonstrate a long-term commitment to social responsibility.
My experiences as an ethical consumer have taught me the importance of holding companies accountable for their actions beyond their products or services. Ethical considerations weigh heavily in my purchasing decisions, influencing my loyalty to brands that align with ethical standards and social responsibility.
Initially, I would refrain from purchasing phones from this company. Even if they correct their employment practices in the future, rebuilding trust would require more than just a change in policies. The company would need to demonstrate genuine commitment to ethical standards through transparent actions, such as independent audits, ethical certifications, and tangible efforts to support affected communities.
Returning as a loyal customer would depend on how effectively the company addresses and rectifies its past mistakes. This includes sincere apologies, compensation for affected individuals, and ongoing monitoring to ensure compliance with ethical standards. Additionally, they would need to consistently uphold ethical practices across their entire supply chain and demonstrate a long-term commitment to social responsibility.
My experiences as an ethical consumer have taught me the importance of holding companies accountable for their actions beyond their products or services. Ethical considerations weigh heavily in my purchasing decisions, influencing my loyalty to brands that align with ethical standards and social responsibility.
As an ethical consumer, the news about a company using underage children in its employment practices would significantly impact my decision to purchase phones from them, despite the 2-for-1 deal. Such practices go against my values of social responsibility and ethical sourcing. Even if the company corrected these practices, rebuilding trust would require transparency, accountability, and a demonstrable commitment to ethical standards. This could include third-party verification of their supply chain, sincere apologies, and concrete actions to support affected communities. As an ethical consumer, I prioritize supporting companies that align with ethical values, and trust must be earned through consistent ethical conduct and responsible business practices.
Thanks for this
No I would go to another company and start a new trend of being loyal.
I would not continue to purchase phones from this company, it's disturbing to understand that children are producing phones as slaves to an industry rather than enjoying their lives as it comes off as dystopian. However, if it's been reported that these practices have changed for the better and no longer allow children to produce phones, I would consider returning but would be weary of any other issues that may arise in the future as a consumer. To return, I would have to see that the company now ensures that all their products are outsourced without the enslavement of children, in addition, steps having been taken to allow future workers to be safe without being overworked in production of new products.
Empresas e consumidores devem trabalhar juntos para superar esses desafios, estabelecendo processos de segurança robustos, fornecendo descrições precisas dos produtos, melhorando a logística e oferecendo um excelente suporte ao cliente. Isso ajudará a criar uma experiência de compra online mais confiável e satisfatória.
As an ethical consumer, purchasing decisions are significantly influenced by a company's practices and values, not just by promotions or deals. In the scenario you’ve described, here’s how I would approach the decision:
Initial Purchase Decision
Given the news story about the company’s use of underage children in its employment practices, I would likely refrain from making the purchase. Here’s why:
Ethical Concerns:
Child Labor: Using underage children in employment is a serious ethical violation. As a consumer, I believe in supporting companies that uphold fair labor practices and human rights.
Principles Over Deals: Despite the attractive 2-for-1 sale, I prioritize ethical considerations over financial benefits. Supporting a company with such practices would conflict with my values.
Reputation Impact:
Company Integrity: The company’s reputation and integrity are important to me. Supporting a company involved in unethical practices undermines my commitment to ethical consumption.
Public Awareness: By choosing not to purchase, I contribute to holding the company accountable and encourage better practices.
Returning as a Loyal Customer
If the company took corrective actions and improved its employment practices, I would consider returning as a customer, but certain conditions would need to be met:
Demonstrable Change:
Transparency: The company should provide clear evidence of corrective measures and changes in its employment practices. This includes third-party audits, certifications, or public reports detailing improvements.
Commitment to Ethical Practices: The company must show a genuine commitment to ethical labor practices and sustainability, not just temporary fixes.
Restoration of Trust:
Rebuilding Trust: The company would need to actively work on rebuilding trust through transparent communication and demonstrating long-term commitment to ethical practices.
Positive Actions: Evidence of ongoing positive actions, such as supporting local communities or enhancing worker welfare, would also influence my decision.
Ongoing Monitoring:
Regular Updates: I would look for regular updates on the company’s progress and continuous improvement in its labor practices to ensure that the changes are sustained.
Experiences as an Ethical Consumer
As an ethical consumer, I strive to:
Research and Due Diligence:
Investigate Practices: I research companies' labor practices, environmental impact, and social responsibility before making purchases.
Support Ethical Brands: I choose to support brands and companies that align with my values, focusing on those that demonstrate integrity and commitment to ethical practices.
Advocacy and Feedback:
Voice Concerns: I provide feedback to companies about their practices and advocate for change when necessary.
Promote Awareness: I share information about companies’ ethical practices with others to encourage informed consumer choices.
Balancing Values and Needs:
Compromise: While I prioritize ethical considerations, I also try to balance these with practical needs and affordability. However, ethical considerations often take precedence in my decision-making.
In summary, as a customer faced with ethical concerns about a company’s practices, I would prioritize those concerns over promotional deals. If the company demonstrated a genuine commitment to correcting its practices and rebuilding trust, I would consider returning, provided there were clear, verifiable improvements. My approach as an ethical consumer involves careful research, supporting companies with strong ethical practices, and advocating for positive change.
Initial Purchase Decision
Given the news story about the company’s use of underage children in its employment practices, I would likely refrain from making the purchase. Here’s why:
Ethical Concerns:
Child Labor: Using underage children in employment is a serious ethical violation. As a consumer, I believe in supporting companies that uphold fair labor practices and human rights.
Principles Over Deals: Despite the attractive 2-for-1 sale, I prioritize ethical considerations over financial benefits. Supporting a company with such practices would conflict with my values.
Reputation Impact:
Company Integrity: The company’s reputation and integrity are important to me. Supporting a company involved in unethical practices undermines my commitment to ethical consumption.
Public Awareness: By choosing not to purchase, I contribute to holding the company accountable and encourage better practices.
Returning as a Loyal Customer
If the company took corrective actions and improved its employment practices, I would consider returning as a customer, but certain conditions would need to be met:
Demonstrable Change:
Transparency: The company should provide clear evidence of corrective measures and changes in its employment practices. This includes third-party audits, certifications, or public reports detailing improvements.
Commitment to Ethical Practices: The company must show a genuine commitment to ethical labor practices and sustainability, not just temporary fixes.
Restoration of Trust:
Rebuilding Trust: The company would need to actively work on rebuilding trust through transparent communication and demonstrating long-term commitment to ethical practices.
Positive Actions: Evidence of ongoing positive actions, such as supporting local communities or enhancing worker welfare, would also influence my decision.
Ongoing Monitoring:
Regular Updates: I would look for regular updates on the company’s progress and continuous improvement in its labor practices to ensure that the changes are sustained.
Experiences as an Ethical Consumer
As an ethical consumer, I strive to:
Research and Due Diligence:
Investigate Practices: I research companies' labor practices, environmental impact, and social responsibility before making purchases.
Support Ethical Brands: I choose to support brands and companies that align with my values, focusing on those that demonstrate integrity and commitment to ethical practices.
Advocacy and Feedback:
Voice Concerns: I provide feedback to companies about their practices and advocate for change when necessary.
Promote Awareness: I share information about companies’ ethical practices with others to encourage informed consumer choices.
Balancing Values and Needs:
Compromise: While I prioritize ethical considerations, I also try to balance these with practical needs and affordability. However, ethical considerations often take precedence in my decision-making.
In summary, as a customer faced with ethical concerns about a company’s practices, I would prioritize those concerns over promotional deals. If the company demonstrated a genuine commitment to correcting its practices and rebuilding trust, I would consider returning, provided there were clear, verifiable improvements. My approach as an ethical consumer involves careful research, supporting companies with strong ethical practices, and advocating for positive change.
As a hypothetical customer, I would not purchase phones from this company despite the attractive 2-for-1 deal. The revelation of unethical employment practices, especially involving underage children, is a serious concern that outweighs any potential savings or benefits.
As an ethical consumer, I believe in supporting companies that prioritize social responsibility, fair labor practices, and human rights. The company's actions contradict these values, making it difficult for me to continue supporting them.
If the company corrects their employment practices, I would consider returning as a loyal customer, but it would require:
1. Transparency: Clear communication about the changes made and measures taken to prevent future violations.
2. Accountability: Acknowledgment of wrongdoing, apology, and consequences for those responsible.
3. Verification: Independent audits and certifications ensuring compliance with international labor standards.
4. Commitment: Ongoing efforts to improve labor practices and support for initiatives promoting fair labor conditions.
To regain my trust, the company would need to demonstrate a genuine commitment to ethical practices, beyond just correcting the specific issue. This could involve:
1. Implementing robust sustainability and social responsibility initiatives.
2. Engaging in open dialogue with stakeholders, including customers, employees, and NGOs.
3. Supporting industry-wide efforts to address labor exploitation and promote fair labor practices.
As an ethical consumer, I believe in using my purchasing power to promote positive change and hold companies accountable for their actions.
As an ethical consumer, I believe in supporting companies that prioritize social responsibility, fair labor practices, and human rights. The company's actions contradict these values, making it difficult for me to continue supporting them.
If the company corrects their employment practices, I would consider returning as a loyal customer, but it would require:
1. Transparency: Clear communication about the changes made and measures taken to prevent future violations.
2. Accountability: Acknowledgment of wrongdoing, apology, and consequences for those responsible.
3. Verification: Independent audits and certifications ensuring compliance with international labor standards.
4. Commitment: Ongoing efforts to improve labor practices and support for initiatives promoting fair labor conditions.
To regain my trust, the company would need to demonstrate a genuine commitment to ethical practices, beyond just correcting the specific issue. This could involve:
1. Implementing robust sustainability and social responsibility initiatives.
2. Engaging in open dialogue with stakeholders, including customers, employees, and NGOs.
3. Supporting industry-wide efforts to address labor exploitation and promote fair labor practices.
As an ethical consumer, I believe in using my purchasing power to promote positive change and hold companies accountable for their actions.
If I were faced with the situation where a company I have been loyal to is implicated in using underage child labor, my decision to purchase the cell phones would be heavily influenced by ethical considerations:
### Immediate Reaction
- **Not Purchasing**: I would choose not to purchase the phones from this company. Even though the 2-for-1 deal is attractive, supporting a company with unethical practices goes against my values as an ethical consumer. The exploitation of underage children is a serious issue that outweighs the financial benefit of the sale.
### Post-Correction Scenario
- **Returning as a Customer**: If the company took immediate and effective action to correct its employment practices, such as:
- Verifying and publicly disclosing improvements in their labor practices,
- Ensuring ethical sourcing and fair labor practices,
- Implementing third-party audits to monitor compliance,
I would consider returning as a customer. However, my decision would also depend on:
- **Transparency**: The company’s transparency about the corrective measures and their commitment to ethical practices moving forward.
- **Reputation Recovery**: Evidence that the company has rebuilt its reputation and consistently adheres to ethical standards.
### Conditions for Returning
- **Trust Rebuilding**: The company would need to demonstrate a sustained commitment to ethical practices beyond just rectifying the immediate issue. This includes ongoing transparency, ethical behavior, and responsibility in all aspects of its operations.
- **Independent Verification**: Positive reports from independent audits or third-party organizations confirming that the company’s practices meet high ethical standards would be necessary.
### Experiences as an Ethical Consumer
As an ethical consumer, I prioritize companies that align with my values, such as fair labor practices, environmental sustainability, and corporate responsibility. My purchasing decisions are influenced by:
- **Company Values**: I seek out companies that actively promote ethical practices and social responsibility.
- **Transparency**: I value transparency about how products are sourced and made.
- **Long-Term Commitments**: I prefer companies that show a long-term commitment to ethical practices, not just during crises.
Ethical consumption often involves balancing financial considerations with moral and social values. While it can be challenging to find perfect companies, I strive to support those that are committed to making a positive impact on society and the environment.
I don't think I would purchase the phone even with being a loyal customer , I think that the only way I'd actually go back is changed behavior from the company
I will consider switching to a different phone company that aligns with my ethical values. If the company corrected their employment practices, I may consider returning. However, then I will compare and contrast the service provided by the new company before purchasing.
In reply to First post
Re: Discussion: Responsibility to the Customer
If I were a customer faced with this situation, I would likely choose not to purchase phones from the company despite the attractive 2-for-1 deal. The news about their use of underage child labor would deeply concern me, as it conflicts with my values of ethical consumption and human rights. Supporting a company engaged in such practices would feel unethical, and I would prefer to invest in a business that upholds fair labor standards.
If the company were to correct its employment practices and demonstrate a genuine commitment to ethical labor practices, I would be open to reconsidering my stance. However, regaining my trust would require more than just corrective actions. I would expect the company to transparently address the issue, provide evidence of improved practices, and actively support initiatives that promote fair labor conditions. For me to return as a loyal customer, the company would need to prove its dedication to ethical practices through consistent actions and communication.
As an ethical consumer, my purchasing decisions are guided by considerations of a company's social and environmental impact. I aim to support businesses that align with my values and contribute positively to society, and I am willing to forgo deals or convenience if it means upholding these principles.
If the company were to correct its employment practices and demonstrate a genuine commitment to ethical labor practices, I would be open to reconsidering my stance. However, regaining my trust would require more than just corrective actions. I would expect the company to transparently address the issue, provide evidence of improved practices, and actively support initiatives that promote fair labor conditions. For me to return as a loyal customer, the company would need to prove its dedication to ethical practices through consistent actions and communication.
As an ethical consumer, my purchasing decisions are guided by considerations of a company's social and environmental impact. I aim to support businesses that align with my values and contribute positively to society, and I am willing to forgo deals or convenience if it means upholding these principles.
If I were a customer purchasing a cell phone and learned that the company I had been loyal to for years was using underage children in their employment practices, I would not continue to purchase phones from them, even with the attractive 2-for-1 deal. Ethical considerations would outweigh the cost benefits in this scenario. Supporting a company that exploits child labor would go against my values as a consumer who cares about social responsibility.
If the company corrected its employment practices, I might consider returning as a loyal customer, but it would depend on several factors:
1. Transparency and Accountability: The company would need to be transparent about how they corrected their practices, including providing evidence that they no longer employ underage children and that they have implemented fair labor standards.
2. Third-Party Verification: I would look for third-party audits or certifications from organizations that monitor ethical practices to ensure the company’s changes are legitimate and sustainable.
3. Long-Term Commitment: The company should demonstrate a long-term commitment to ethical practices, including providing fair wages, safe working conditions, and ensuring no further exploitation occurs.
As an ethical consumer, I try to support companies that align with my values of fairness, sustainability, and social responsibility. I have previously stopped purchasing from brands after learning about unethical practices, only returning if they made meaningful and sustained changes. A company that actively works to right its wrongs and maintains a commitment to ethical behavior could regain my trust, but it would take time and consistent effort.
If the company corrected its employment practices, I might consider returning as a loyal customer, but it would depend on several factors:
1. Transparency and Accountability: The company would need to be transparent about how they corrected their practices, including providing evidence that they no longer employ underage children and that they have implemented fair labor standards.
2. Third-Party Verification: I would look for third-party audits or certifications from organizations that monitor ethical practices to ensure the company’s changes are legitimate and sustainable.
3. Long-Term Commitment: The company should demonstrate a long-term commitment to ethical practices, including providing fair wages, safe working conditions, and ensuring no further exploitation occurs.
As an ethical consumer, I try to support companies that align with my values of fairness, sustainability, and social responsibility. I have previously stopped purchasing from brands after learning about unethical practices, only returning if they made meaningful and sustained changes. A company that actively works to right its wrongs and maintains a commitment to ethical behavior could regain my trust, but it would take time and consistent effort.
Rationally, People will stop purchasing from them. Because it's not in align with the social standard for business ethics.
But in reality, I believe that they'll still make some sales.
If I am to be in the position of the consumer, I will switch to their competitors. There's always a substitutionary goods/products available, although they may not be perfect substitutes, but they can satisfy the same need.
(E.g Apple and Samsung smartphones.)
But in reality, I believe that they'll still make some sales.
If I am to be in the position of the consumer, I will switch to their competitors. There's always a substitutionary goods/products available, although they may not be perfect substitutes, but they can satisfy the same need.
(E.g Apple and Samsung smartphones.)
In this case, as a customer, I would be quite concerned about the company's unethical hiring methods. Regardless of their deals or product offerings, my main concern would be whether I want to support a business that engages in such tactics.
Given that I think it's important to support companies that operate ethically, I would probably decide not to buy phones from this firm in this situation. I'm speaking out against child labor and letting them know that these tactics are unacceptable by refusing to buy their products.
I might think about doing business with them again if they made a real effort to uphold ethical standards and made major efforts to rectify their hiring procedures. It would be imperative, nevertheless, that the business be open about its initiatives and substantiate the advancements with third-party audits or certifications.
As a moral shopper, I make an effort to support businesses that place a high priority on sustainability and social responsibility by making purchases that are consistent with my values. Customers may, in my opinion, shape corporate conduct by deciding to patronize companies that share their moral values.
To win back my trust in this situation, the business would need to demonstrate a sustained commitment to moral behavior and make proactive efforts to stop such problems from occurring in the future. Reliability, openness, and a persistent dedication to moral conduct would be important considerations in my choice to become a devoted customer again.
Given that I think it's important to support companies that operate ethically, I would probably decide not to buy phones from this firm in this situation. I'm speaking out against child labor and letting them know that these tactics are unacceptable by refusing to buy their products.
I might think about doing business with them again if they made a real effort to uphold ethical standards and made major efforts to rectify their hiring procedures. It would be imperative, nevertheless, that the business be open about its initiatives and substantiate the advancements with third-party audits or certifications.
As a moral shopper, I make an effort to support businesses that place a high priority on sustainability and social responsibility by making purchases that are consistent with my values. Customers may, in my opinion, shape corporate conduct by deciding to patronize companies that share their moral values.
To win back my trust in this situation, the business would need to demonstrate a sustained commitment to moral behavior and make proactive efforts to stop such problems from occurring in the future. Reliability, openness, and a persistent dedication to moral conduct would be important considerations in my choice to become a devoted customer again.
Imagine you are a customer purchasing a cell phone. The company you have been loyal to for many years is running a special sale which gives you a 2-for-1 deal. However, a news story has just broken which details this company and its employment practices using underage children in an underdeveloped country. Are you still going to purchase phones from this company? Why or why not? If the company corrected the employment practices, would you return as a loyal customer? If not, what would it take for you to return to this company as a customer? Explain your experiences as an ethical consumer
Definitely not, because it's an outlaw or illicit act to do that; and perpetuating that will mean buying the idea or encouraging the company to do such unlawful acts. Also, it'll imply that I favor the company's depriving act of children's rights- such as the right to go to school - and they continue being enslaved. Additionally, it'll paint the picture of the company and such customers to be inhumane.
Absolutely not! The company will have to make a lot of adjustments- such as compensating the underaged children's families, catering to their needs, etc.
As an ethical customer, I'd prefer purchasing products from an ethical company which upholds it morals and commits to them.
I would loose faith in that company for such outrageous act and would no longer support them. I could not return as a loyal customer when they fix the problem because the trust has been broken and there is respect there anymore. once you loose faith in a company it's done, you cant support them anymore.
If my favorite brand of phone maker is engaged in unethical practices of the kind mentioned, I would definitely stop buying their goods. I will shift to a competitor with closely matching quality of goods and services.
Of course, if such unethical business practices are dropped and their standard of quality stays good, I'll surely return as a consumer.
Of course, if such unethical business practices are dropped and their standard of quality stays good, I'll surely return as a consumer.
As a conscious consumer, I would not purchase phones from this company despite the attractive 2-for-1 deal. Here's why:
Reasons for boycott:
1. Unethical labor practices: Exploiting underage children is morally reprehensible.
2. Violation of human rights: Underage labor is illegal and harmful.
3. Lack of corporate social responsibility: Company prioritizes profits over people.
Alternative options:
1. Research competitors with better labor practices.
2. Consider eco-friendly and sustainable phone options.
3. Look for certifications like Fair Labor Association or Conflict-Free Minerals.
Return to loyalty:
If the company corrects employment practices:
1. Transparent investigation and apology.
2. Implementation of strict labor standards.
3. Regular audits and monitoring.
4. Compensation and support for affected workers.
Additional steps for reconciliation:
1. Long-term commitment to ethical practices.
2. Supply chain transparency.
3. Philanthropic efforts in affected communities.
4. Employee empowerment and whistleblower protection.
As an ethical consumer:
1. Research companies' values and practices.
2. Support certified fair labor and sustainable products.
3. Encourage transparency through customer feedback.
4. Prioritize people and planet over profit.
Influencing factors:
1. Personal values and moral principles.
2. Social awareness and education.
3. Media exposure and public outcry.
4. Certification labels and third-party verification.
Post-boycott considerations:
1. Verification of changed practices.
2. Industry recognition and awards.
3. Employee testimonials and reviews.
4. Continuous monitoring and accountability.
Sources:
· Fair Labor Association
· International Labor Organization
· Corporate Social Responsibility reports
This thought process reflects the growing awareness and expectations of consumers regarding corporate social responsibility and ethical practices.
Reasons for boycott:
1. Unethical labor practices: Exploiting underage children is morally reprehensible.
2. Violation of human rights: Underage labor is illegal and harmful.
3. Lack of corporate social responsibility: Company prioritizes profits over people.
Alternative options:
1. Research competitors with better labor practices.
2. Consider eco-friendly and sustainable phone options.
3. Look for certifications like Fair Labor Association or Conflict-Free Minerals.
Return to loyalty:
If the company corrects employment practices:
1. Transparent investigation and apology.
2. Implementation of strict labor standards.
3. Regular audits and monitoring.
4. Compensation and support for affected workers.
Additional steps for reconciliation:
1. Long-term commitment to ethical practices.
2. Supply chain transparency.
3. Philanthropic efforts in affected communities.
4. Employee empowerment and whistleblower protection.
As an ethical consumer:
1. Research companies' values and practices.
2. Support certified fair labor and sustainable products.
3. Encourage transparency through customer feedback.
4. Prioritize people and planet over profit.
Influencing factors:
1. Personal values and moral principles.
2. Social awareness and education.
3. Media exposure and public outcry.
4. Certification labels and third-party verification.
Post-boycott considerations:
1. Verification of changed practices.
2. Industry recognition and awards.
3. Employee testimonials and reviews.
4. Continuous monitoring and accountability.
Sources:
· Fair Labor Association
· International Labor Organization
· Corporate Social Responsibility reports
This thought process reflects the growing awareness and expectations of consumers regarding corporate social responsibility and ethical practices.
No, I would not purchase phones from this company because I prioritize ethical practices and do not want to support exploitation of underage children. Even if the company corrected its practices, I would hesitate to return as a loyal customer because trust would be compromised. To regain my trust, the company would need to demonstrate long-term commitment to ethical sourcing, transparency, and accountability in its operations. As an ethical consumer, I value companies that prioritize social responsibility and ethical conduct.
As a loyal customer the revelation of the company's unethical employment practices using underage children would be a significant concern for me. The well-being and rights of workers, especially vulnerable populations like minors, are very important considerations when making purchasing decisions.
Even though the company is offering an attractive promotional deal, I would not feel comfortable supporting a business that has been exploiting child labor. Purchasing their products would make me complicit in those unethical practices. Ethical consumption is an important personal value for me, and I don't believe the discount is worth compromising my principles.
If the company were to thoroughly investigate the situation, take full accountability, and implement robust reforms to correct the employment practices and ensure no further incidents of child labor, I would be open to reconsidering my position. Demonstrating a genuine, sustained commitment to ethical and responsible business operations would be important factors in restoring my trust as a custome
my decision would depend on the company's ability to regain my confidence through transparent, impactful changes. While I appreciate loyalty to brands I've supported in the past, in this case the revelation of unethical conduct is a significant breach of my trust that the company would need to work hard to remedy before I would feel comfortable returning as a customer.
I understand that, me also.
I would no longer purchase phones from this company because I tend to shop with companies that align with my values. I would also not return as a loyal customer for the same reason because once that company has broken my trust I will not return.
As a customer, discovering a company's unethical employment practices, such as child labor, would greatly influence my purchasing choices, outweighing brand loyalty and attractive deals like a 2-for-1 sale. I would opt not to purchase phones from such a company due to the moral implications of supporting their actions.
If the company corrected its practices, I might reconsider my loyalty based on several factors:
1. **Transparency** about the steps taken to rectify the issues.
2. **Accountability** through reports or audits confirming ethical commitments.
3. A genuine commitment to **Corporate Social Responsibility (CSR)**, including initiatives that support education and prevent child labor.
As an ethical consumer, I focus on brands that share my values concerning social responsibility and ethical practices. I research companies before purchasing, considering labor practices, environmental impact, and governance. While brand loyalty is significant, ethical considerations strongly shape my decisions, and I believe consumers can drive positive corporate behavior through their choices.
If the company corrected its practices, I might reconsider my loyalty based on several factors:
1. **Transparency** about the steps taken to rectify the issues.
2. **Accountability** through reports or audits confirming ethical commitments.
3. A genuine commitment to **Corporate Social Responsibility (CSR)**, including initiatives that support education and prevent child labor.
As an ethical consumer, I focus on brands that share my values concerning social responsibility and ethical practices. I research companies before purchasing, considering labor practices, environmental impact, and governance. While brand loyalty is significant, ethical considerations strongly shape my decisions, and I believe consumers can drive positive corporate behavior through their choices.
Even though the phones were on sale for two for one, I wouldn't buy them if I found out that a company I had been devoted to was utilizing minors in its hiring methods. The financial incentive would be outweighed by ethical considerations because I support businesses that maintain fair labor standards.
As an ethical customer, I give preference to businesses who share my beliefs in sustainability and fair labor. I'm willing to spend more for goods that uphold the values of responsibility and honesty, and I actively seek such brands. My shopping selections are heavily influenced by confidence and honesty.
As an ethical customer, I give preference to businesses who share my beliefs in sustainability and fair labor. I'm willing to spend more for goods that uphold the values of responsibility and honesty, and I actively seek such brands. My shopping selections are heavily influenced by confidence and honesty.
As a customer, my decision to purchase cell phones from the company would be heavily influenced by the recent news about their employment practices involving underage children. While the 2-for-1 deal is enticing and reflects my long-standing loyalty to the brand, ethical considerations would take precedence in this situation.
The revelation of using underage labor raises serious concerns about the company's values and adherence to ethical standards. As an ethical consumer, I strive to support businesses that operate responsibly and treat their workers fairly, regardless of the potential savings or deals. Supporting a company that exploits vulnerable populations contradicts my values, and I would find it difficult to justify buying their products, even if the deal is appealing.
If the company were to correct its employment practices and take meaningful steps to ensure ethical labor standards, I would certainly consider returning as a loyal customer. However, it wouldn’t be merely about a commitment to change; I would look for transparency in their operations, third-party audits, and proof of compliance with labor laws. Additionally, I would expect them to engage with the affected communities and invest in initiatives that support education and economic development for those families.
The revelation of using underage labor raises serious concerns about the company's values and adherence to ethical standards. As an ethical consumer, I strive to support businesses that operate responsibly and treat their workers fairly, regardless of the potential savings or deals. Supporting a company that exploits vulnerable populations contradicts my values, and I would find it difficult to justify buying their products, even if the deal is appealing.
If the company were to correct its employment practices and take meaningful steps to ensure ethical labor standards, I would certainly consider returning as a loyal customer. However, it wouldn’t be merely about a commitment to change; I would look for transparency in their operations, third-party audits, and proof of compliance with labor laws. Additionally, I would expect them to engage with the affected communities and invest in initiatives that support education and economic development for those families.
I would still buy the phone from them because not buying the phone from them may not make them stop using underage children in the underdeveloped country.Maybe the company was not even aware of the company where they buy there products were using under age labor in the first place.I would raise the issue with them and tell either they tell the company to stop what they are doing or they take the business somewhere else.If they stop that I would continue being there loyal customer if not as an ethical customer I would stop buying from them and look for another reputable company.
No, I will switch to another, more trusted organization. The act committed by the previous organization goes against my ethics
As an ethical consumer, I would not purchase the phones due to the company’s use of underage child labor, despite the 2-for-1 deal. I value ethical practices, and such actions contradict my principles. If the company corrected its practices, I would reconsider, but only if they demonstrated real commitment through transparent actions like independent audits. Trust is built on long-term accountability, not just fixing the issue.
If I discovered that my long-time cell phone brand was using underage labor, I would likely choose not to purchase from them, even with the attractive 2-for-1 sale. Supporting ethical practices is important to me, and buying their product under these circumstances would conflict with my values as a consumer.
If the company corrected its practices and took transparent steps to prevent future labor abuses—such as partnering with third-party labor auditors and supporting fair labor laws—I would consider returning as a customer. However, I would look for genuine, long-term changes rather than quick fixes.
As an ethical consumer, I prioritize companies that respect human rights and social responsibility. I’m willing to adjust my purchasing decisions to support brands that align with these values, even if it sometimes means paying more or missing out on sales.
If the company corrected its practices and took transparent steps to prevent future labor abuses—such as partnering with third-party labor auditors and supporting fair labor laws—I would consider returning as a customer. However, I would look for genuine, long-term changes rather than quick fixes.
As an ethical consumer, I prioritize companies that respect human rights and social responsibility. I’m willing to adjust my purchasing decisions to support brands that align with these values, even if it sometimes means paying more or missing out on sales.
As an ethical consumer, I would choose not to purchase the phones from the company, regardless of the appealing 2-for-1 deal, due to the serious ethical implications of their employment practices involving underage children. Supporting a company that exploits vulnerable populations contradicts my values and trust in their brand. Trust is paramount for me, and such news would lead me to rethink my loyalty. If the company took immediate and transparent steps to correct these practices and demonstrated a commitment to ethical labor standards, I would consider returning as a customer, but only if they maintained ongoing accountability and showcased their efforts towards social responsibility. Ultimately, my return would depend on their ability to rebuild trust through consistent ethical behavior and practices, proving they prioritize people over profits. My experiences as an ethical consumer have taught me to align my purchases with my values, and I believe that consumer choices can drive positive change in corporate behavior.
If I discovered that the company I've been loyal to for years was involved in unethical practices, like employing underage children, I would not proceed with the purchase, even if they offered a great deal. Supporting a company that uses such practices goes against my values as an ethical consumer. If the company made a genuine effort to correct their practices, such as ensuring fair and ethical working conditions and transparency in their supply chain, I might consider returning. However, I’d need to see real evidence of these changes and a long-term commitment to ethical operations. As a consumer, I believe it’s important to support companies that respect human rights and treat their workers fairly.
Regardless what others say, truthfully at that point in time I'm going to jump on the offer. For future purpose I won't be a loyal customer again but I will buy that product at that moment if I have the cash on me
I would not continue using or buying products
Would I still purchase phones from the company? Why or why not?
No, I would not purchase phones from this company if the allegations of underage labor are credible. As an ethical consumer, I believe my purchases should align with my values. Supporting a company engaged in exploitative practices perpetuates harm, and a 2-for-1 deal cannot outweigh the moral implications of such actions.
Would I return as a loyal customer if the company corrected its employment practices?
Not immediately. Correcting unethical practices is a start, but trust takes time to rebuild. Simply addressing the issue due to public backlash may not demonstrate a genuine commitment to ethical practices. To regain my loyalty, the company would need to:
Show Transparency: Provide detailed, verifiable reports on their supply chain and labor practices.
Commit to Sustainability: Implement long-term policies ensuring fair wages, safe working conditions, and no child labor.
Seek Accountability: Partner with independent auditors and organizations to monitor progress.
Engage in Restorative Justice: Compensate affected workers and invest in their communities.
What would it take for me to return as a customer?
I would need to see sustained evidence that the company is serious about ethical reform. This includes adopting and maintaining third-party certifications (e.g., Fair Trade or B Corp), regular public audits, and visible advocacy for human rights.
Experiences as an ethical consumer
As an ethical consumer, I aim to make informed decisions by researching companies before making significant purchases. For example, I prioritize brands that are transparent about sourcing and treat their workers fairly. However, ethical dilemmas can arise when affordability conflicts with values, as not all ethical products are accessible. Still, I believe supporting companies with ethical practices sends a message that values matter. When a company violates these principles, it loses my trust until substantial evidence proves its commitment to change.
No, I would not purchase phones from this company if the allegations of underage labor are credible. As an ethical consumer, I believe my purchases should align with my values. Supporting a company engaged in exploitative practices perpetuates harm, and a 2-for-1 deal cannot outweigh the moral implications of such actions.
Would I return as a loyal customer if the company corrected its employment practices?
Not immediately. Correcting unethical practices is a start, but trust takes time to rebuild. Simply addressing the issue due to public backlash may not demonstrate a genuine commitment to ethical practices. To regain my loyalty, the company would need to:
Show Transparency: Provide detailed, verifiable reports on their supply chain and labor practices.
Commit to Sustainability: Implement long-term policies ensuring fair wages, safe working conditions, and no child labor.
Seek Accountability: Partner with independent auditors and organizations to monitor progress.
Engage in Restorative Justice: Compensate affected workers and invest in their communities.
What would it take for me to return as a customer?
I would need to see sustained evidence that the company is serious about ethical reform. This includes adopting and maintaining third-party certifications (e.g., Fair Trade or B Corp), regular public audits, and visible advocacy for human rights.
Experiences as an ethical consumer
As an ethical consumer, I aim to make informed decisions by researching companies before making significant purchases. For example, I prioritize brands that are transparent about sourcing and treat their workers fairly. However, ethical dilemmas can arise when affordability conflicts with values, as not all ethical products are accessible. Still, I believe supporting companies with ethical practices sends a message that values matter. When a company violates these principles, it loses my trust until substantial evidence proves its commitment to change.
As a loyal customer, I would be very conflicted about purchasing from this company after hearing about its use of underage child labor. Even with the tempting 2-for-1 deal, ethical concerns would take precedence over the sale. Supporting a company involved in such practices goes against my personal values, and I would find it hard to justify making a purchase when I know the company may be contributing to exploitation.
If the company took immediate and meaningful action to correct its employment practices—such as ensuring fair labor standards, transparency in its supply chain, and supporting the well-being of affected communities—I might consider returning as a customer. However, I would need to see concrete evidence of change, like independent audits or third-party certifications, rather than just a public statement. Trust would need to be rebuilt.
As an ethical consumer, my decisions are shaped by my values. Fairness, transparency, and respect for human rights are non-negotiable for me. I tend to support companies that align with these principles and are committed to social responsibility, whether through sustainable practices, ethical sourcing, or fair treatment of workers.
If the company took immediate and meaningful action to correct its employment practices—such as ensuring fair labor standards, transparency in its supply chain, and supporting the well-being of affected communities—I might consider returning as a customer. However, I would need to see concrete evidence of change, like independent audits or third-party certifications, rather than just a public statement. Trust would need to be rebuilt.
As an ethical consumer, my decisions are shaped by my values. Fairness, transparency, and respect for human rights are non-negotiable for me. I tend to support companies that align with these principles and are committed to social responsibility, whether through sustainable practices, ethical sourcing, or fair treatment of workers.
As an ethical consumer, I strive to make purchasing decisions that align with my values, including supporting fair labour practices. In the scenario you described, I will do the following:
Immediate Decision
I would not purchase phones from the company under these circumstances. The use of underage children in exploitative employment practices goes against my values, and I believe my purchase would indirectly support and perpetuate those practices. A 2-for-1 deal, no matter how attractive, does not justify contributing to a company that engages in unethical behaviour.
Returning as a Loyal Customer
If the company corrected its employment practices, my decision to return would depend on several factors:
- Transparency: The company must provide evidence of tangible changes, such as audits by independent third parties and public reports detailing their labour practices.
- Accountability: The company should acknowledge its past misconduct, take responsibility, and offer reparations or support to the affected children and their families.
- Long-Term Commitment: Beyond immediate corrections, the company must implement policies to ensure ethical practices are embedded into its supply chain and operations, with continuous oversight.
- Advocacy: Actively promoting ethical labour practices within the industry could rebuild trust and demonstrate a genuine commitment to improvement.
I have encountered situations where I stopped supporting brands due to unethical practices, such as environmental harm or unfair labour conditions. While it can be challenging to research and avoid problematic companies, I find it rewarding to support brands that align with my values. For example, I prefer to purchase from companies with certifications like Fair Trade or B Corp, which ensure higher standards for workers and the environment.
Final Thoughts
Trust is difficult to rebuild once lost, but it is not impossible. A company willing to make meaningful changes and demonstrate a genuine commitment to ethical practices could earn back my loyalty. Until then, I would seek alternatives from competitors with more responsible business practices.
I would not purchase phones from the company if they were involved in unethical practices like using underage labor. As an ethical consumer, I value supporting businesses that treat their employees fairly. If the company corrected its practices and demonstrated long-term commitment to ethical standards, I might consider returning as a customer. Trust would need to be rebuilt through transparency, independent audits, and community support initiatives. My purchasing decisions prioritize ethics over deals.
I would still buy from the company
I would definitely switch to someone else unless the company suddenly corrected its practices and made reparations. If I did return, it might take a lot of time to rebuild trust.
As a customer who has been loyal to a company for many years, this news story about the company’s use of underage child labor in an underdeveloped country would make me seriously reconsider my purchasing decision. While the 2-for-1 deal is attractive and the company has provided good products in the past, the ethical concerns raised by the news story would weigh heavily on my decision. I believe that companies should uphold ethical labor practices and treat their workers with dignity and respect, regardless of where they operate. The fact that this company is implicated in exploiting vulnerable children for labor is deeply troubling to me, and it would significantly erode my trust in them.
Given the severity of the issue, I would choose not to purchase the phones from this company, even though the deal is tempting. I would prioritize my values over the financial savings because I believe that supporting companies that engage in unethical practices is harmful in the long run, both to society and to my own moral standing as a consumer. If the company were to acknowledge the issue and take immediate action to correct its employment practices—such as ensuring fair wages, ceasing the use of child labor, and providing better working conditions for employees—I would be open to considering them as a potential brand I could return to. However, it would depend on the extent to which the company demonstrated genuine accountability and made long-term, tangible changes rather than just offering a quick fix for public relations purposes.
For me to return as a loyal customer, the company would need to go beyond simply correcting the employment practices; they would need to demonstrate a strong commitment to corporate social responsibility moving forward. This could include implementing transparent monitoring systems to ensure ethical labor practices across their supply chains, collaborating with organizations that advocate for workers' rights, and engaging in community-building efforts in the countries where they operate.
As an ethical consumer, I try to make purchasing decisions that align with my values. I am willing to pay a premium for products that are made ethically and sustainably, and I prioritize supporting companies that demonstrate a genuine commitment to social and environmental responsibility. I believe that by voting with our wallets, we can encourage companies to improve their practices and support those that make a positive impact. While I appreciate good deals, my purchasing decisions are often influenced more by the ethical stance of the company than by the financial aspect of the deal.
Given the severity of the issue, I would choose not to purchase the phones from this company, even though the deal is tempting. I would prioritize my values over the financial savings because I believe that supporting companies that engage in unethical practices is harmful in the long run, both to society and to my own moral standing as a consumer. If the company were to acknowledge the issue and take immediate action to correct its employment practices—such as ensuring fair wages, ceasing the use of child labor, and providing better working conditions for employees—I would be open to considering them as a potential brand I could return to. However, it would depend on the extent to which the company demonstrated genuine accountability and made long-term, tangible changes rather than just offering a quick fix for public relations purposes.
For me to return as a loyal customer, the company would need to go beyond simply correcting the employment practices; they would need to demonstrate a strong commitment to corporate social responsibility moving forward. This could include implementing transparent monitoring systems to ensure ethical labor practices across their supply chains, collaborating with organizations that advocate for workers' rights, and engaging in community-building efforts in the countries where they operate.
As an ethical consumer, I try to make purchasing decisions that align with my values. I am willing to pay a premium for products that are made ethically and sustainably, and I prioritize supporting companies that demonstrate a genuine commitment to social and environmental responsibility. I believe that by voting with our wallets, we can encourage companies to improve their practices and support those that make a positive impact. While I appreciate good deals, my purchasing decisions are often influenced more by the ethical stance of the company than by the financial aspect of the deal.
If I found out that the company I’ve been loyal to was using underage children in its workforce, I would not purchase from them, despite the sale offer. Ethical concerns, such as child labor, outweigh the appeal of a discount. If the company took steps to correct its practices, I would consider returning as a customer, but it would depend on how transparent and committed they were to changing their operations. As an ethical consumer, I prioritize businesses that align with my values of fair labor practices, environmental sustainability, and honesty. Trust would need to be rebuilt through genuine, long-term efforts.
I will not buy from this company again, even if it corrects its situation because it is an intentional ethical matter and it corrected the matter for a commercial purpose and to maintain its reputation after the news spread.... An example of this is as a consumer experiment that decided to boycott all companies that support the Zionist-Israeli entity because it is an ethical matter. ...to support an entity that steals the lands of indigenous people and kills children, women and men...this is an unforgivable moral and humanitarian matter.
As a customer, I would hesitate to purchase the phones from this company due to their unethical employment practices, even with the attractive 2-for-1 deal. My decision would be influenced by the company's disregard for ethical standards, especially concerning the exploitation of underage children. If the company took immediate and genuine action to correct these practices, including transparent reforms and oversight, I might consider returning. However, it would take a clear, long-term commitment to ethical sourcing and transparency for me to fully trust them again. As an ethical consumer, I prioritize companies that align with my values of fairness, responsibility, and respect for human rights.
If I were to learn that the company I’ve been loyal to is involved in unethical practices, like using underage labor, I would not purchase the phones. The 2-for-1 deal doesn’t outweigh the ethical concerns I have about supporting a company with harmful practices. As a consumer, I value companies that align with ethical standards and contribute positively to society.
If the company corrected its employment practices, I might return as a loyal customer, but I would need to see a genuine commitment to ethical practices, such as transparency, third-party audits, and initiatives to ensure fair labor conditions. It’s not just about fixing the problem, but proving that the company is consistently responsible.
As an ethical consumer, I consider not only the product’s quality and price but also the impact of my purchase on people and the environment. I make an effort to support companies that prioritize fair labor, environmental sustainability, and social responsibility.
If the company corrected its employment practices, I might return as a loyal customer, but I would need to see a genuine commitment to ethical practices, such as transparency, third-party audits, and initiatives to ensure fair labor conditions. It’s not just about fixing the problem, but proving that the company is consistently responsible.
As an ethical consumer, I consider not only the product’s quality and price but also the impact of my purchase on people and the environment. I make an effort to support companies that prioritize fair labor, environmental sustainability, and social responsibility.
As an ethical consumer, I would not purchase from a company exploiting underage children, even with a 2-for-1 deal. Trust is crucial, and purchasing from such companies would mean financially supporting these unethical practices which violate my personal moral values. Unless the company corrected its practices and demonstrated long-term commitment to ethical standards, I wouldn't consider returning and switch to a competitor brand that maintains ethical business practices.
I would not buy from this company because of its ethical practices. It may sa that they've changed but it may also be for show. We don't know for sure what's happening behind the scenes.
If I found out that the company I’ve been loyal to was using underage children for labor, I would have a hard time buying their phones, even with a great deal like a 2-for-1 offer. It would make me question the company’s values and whether I want to support them. I believe it’s important to choose products from companies that treat their workers fairly and responsibly.
If the company corrected its employment practices, I might consider returning as a customer, but it would depend on how they handled the situation. Simply saying they’ve fixed it isn’t enough—I would want to see real changes, like better policies, independent audits, or partnerships with organizations promoting ethical practices. They would also need to show long-term commitment to fairness and transparency.
As an ethical consumer, I try to make choices that align with my values, even if it costs more or takes extra effort. It’s not always easy, but I think it’s important to support companies that do the right thing. This situation would make me more cautious about where I spend my money and more aware of the impact my choices have.
If the company corrected its employment practices, I might consider returning as a customer, but it would depend on how they handled the situation. Simply saying they’ve fixed it isn’t enough—I would want to see real changes, like better policies, independent audits, or partnerships with organizations promoting ethical practices. They would also need to show long-term commitment to fairness and transparency.
As an ethical consumer, I try to make choices that align with my values, even if it costs more or takes extra effort. It’s not always easy, but I think it’s important to support companies that do the right thing. This situation would make me more cautious about where I spend my money and more aware of the impact my choices have.
If the company corrected its employment practices, I might return as a loyal customer, but I would need to see a genuine commitment to ethical practices, such as transparency, third-party audits, and initiatives to ensure fair labor conditions. It’s not just about fixing the problem, but proving that the company is consistently responsible.
As an ethical consumer, I consider not only the product’s quality and price but also the impact of my purchase on people and the environment. I make an effort to support companies that prioritize fair labor, environmental sustainability, and social responsibility.
As an ethical consumer, I consider not only the product’s quality and price but also the impact of my purchase on people and the environment. I make an effort to support companies that prioritize fair labor, environmental sustainability, and social responsibility.
I think, in this case, the size of the company may become a factor, in comparison to the size of the employment infraction. Is it a large, international company? Was the underage employment headline only in a very small, far away branch of the company?
I cannot be certain whether I would consider continuing to do business with the company. Is the price/quality difference substantial between that and other competitors? Have I even tried competitors' products in the past. These are all things likely to cross my mind as I consider whether to find a new company.
I would consider switching to a different company. That goes against my morality. I don't know if I would. The trust would have to be rebuilt over time.
This happens very often. Most likely I would still purchase the product if the company changes their policy.
Yes will do
I would consider another cell phone service.
It is unethical to have underage children work, managers could easily take advantage of their naivety. Especially in an industry where physical danger it present.
Take into consideration the news articles reputation. Actively do some research about the story and then base your decision off of what you have learned. If the facts are true and correct then do not do business with the company.
If the company corrected its employment practices I would probably not return to the company just because of what the company did in the past.
If the company corrected its employment practices I would probably not return to the company just because of what the company did in the past.
As a loyal customer, the news about the company’s employment practices would significantly impact my purchasing decision. Despite the attractive 2-for-1 deal, I would choose not to purchase phones from a company that exploits underage children, as this contradicts my values and ethical standards. Supporting a brand that engages in unethical practices would not only make me uncomfortable but also contribute to the perpetuation of such issues.
If the company took immediate and transparent action to correct its employment practices, I would be open to returning as a loyal customer. However, this would require more than just a promise; I would need to see tangible changes, such as third-party audits, commitments to fair labor practices, and ongoing transparency about their supply chain.
As an ethical consumer, I prioritize brands that align with my values, which include fair labor practices, environmental sustainability, and social responsibility. My experiences have taught me that my purchasing decisions can reflect my beliefs, and I feel empowered to support companies that contribute positively to society. Ultimately, while I value loyalty to brands, my commitment to ethical consumption takes precedence, and I am willing to seek alternatives that align with my principles.
If the company took immediate and transparent action to correct its employment practices, I would be open to returning as a loyal customer. However, this would require more than just a promise; I would need to see tangible changes, such as third-party audits, commitments to fair labor practices, and ongoing transparency about their supply chain.
As an ethical consumer, I prioritize brands that align with my values, which include fair labor practices, environmental sustainability, and social responsibility. My experiences have taught me that my purchasing decisions can reflect my beliefs, and I feel empowered to support companies that contribute positively to society. Ultimately, while I value loyalty to brands, my commitment to ethical consumption takes precedence, and I am willing to seek alternatives that align with my principles.
No I won’t buy from this company again
If I were a customer in this situation, I would likely not purchase the phones. The news about the company’s unethical employment practices would cause me to reconsider my loyalty. As much as the 2-for-1 deal is appealing, the impact of supporting a company with such practices outweighs the financial benefit. For me, it’s important that companies align with my ethical standards, and exploiting underage children for labor is something I cannot support, regardless of the deal on offer.
If the company took immediate, transparent action to correct its practices, I might consider returning, but it would take more than just correcting the issue. I would need to see tangible proof that they’ve made genuine changes—such as independent audits, clear policies, and commitments to fair labor practices—before I felt comfortable purchasing from them again. It’s not just about fixing the problem; it’s about showing accountability and earning back consumer trust.
As an ethical consumer, I believe it’s essential to make purchasing decisions that align with my values. I try to support businesses that are transparent, socially responsible, and that contribute positively to their communities. I’ve stopped purchasing from companies before due to their unethical practices, and it’s a decision I don’t take lightly. In the end, my consumer choices reflect the type of world I want to contribute to.
If the company took immediate, transparent action to correct its practices, I might consider returning, but it would take more than just correcting the issue. I would need to see tangible proof that they’ve made genuine changes—such as independent audits, clear policies, and commitments to fair labor practices—before I felt comfortable purchasing from them again. It’s not just about fixing the problem; it’s about showing accountability and earning back consumer trust.
As an ethical consumer, I believe it’s essential to make purchasing decisions that align with my values. I try to support businesses that are transparent, socially responsible, and that contribute positively to their communities. I’ve stopped purchasing from companies before due to their unethical practices, and it’s a decision I don’t take lightly. In the end, my consumer choices reflect the type of world I want to contribute to.
I will take into consideration to switch to another company because the company does not line up with my beliefs. This type of matter affects the integrity of the company and its reputation. I can not trust a company that does bad actions.
If I were in this situation, my decision would heavily rely on my values as an ethical consumer. Here's how I would approach it:
1. Would I Still Purchase the Phones?
No, I would not purchase the phones. While the 2-for-1 deal is attractive, the use of underage labor raises serious ethical concerns. Supporting a company engaging in such practices contradicts my values and perpetuates exploitation. Even as a loyal customer, I cannot justify benefiting from a sale when it’s tied to unethical labor practices.
2. Would I Return if the Company Corrected Its Practices?
I might consider returning if the company demonstrated genuine efforts to correct its employment practices. This would include:
Transparency: Publicly acknowledging their wrongdoing and detailing how they will address the issue.
Actionable Change: Implementing and adhering to ethical labor policies verified by third-party audits.
Long-Term Commitment: Actively investing in the well-being of affected workers and communities, such as providing education and fair wages.
3. What Would It Take for Me to Return?
Beyond corrective actions, the company would need to rebuild trust:
Prove Accountability: Consistently demonstrate that they’ve reformed through independent certifications or regular updates on their progress.
Engage in Social Responsibility: Go beyond fixing the problem and contribute positively to global labor issues, such as creating initiatives to prevent child labor in other supply chains.
Customer Assurance: Offer customers a guarantee of ethical production practices moving forward.
4. My Experiences as an Ethical Consumer
As an ethical consumer, I aim to support companies that align with values like fair treatment, sustainability, and integrity. I’ve occasionally stopped buying from brands after learning about unethical practices, even when it inconvenienced me or cost more to switch to alternatives. It’s a personal responsibility to vote with my wallet and advocate for fair treatment and accountability through my purchasing choices.
1. Would I Still Purchase the Phones?
No, I would not purchase the phones. While the 2-for-1 deal is attractive, the use of underage labor raises serious ethical concerns. Supporting a company engaging in such practices contradicts my values and perpetuates exploitation. Even as a loyal customer, I cannot justify benefiting from a sale when it’s tied to unethical labor practices.
2. Would I Return if the Company Corrected Its Practices?
I might consider returning if the company demonstrated genuine efforts to correct its employment practices. This would include:
Transparency: Publicly acknowledging their wrongdoing and detailing how they will address the issue.
Actionable Change: Implementing and adhering to ethical labor policies verified by third-party audits.
Long-Term Commitment: Actively investing in the well-being of affected workers and communities, such as providing education and fair wages.
3. What Would It Take for Me to Return?
Beyond corrective actions, the company would need to rebuild trust:
Prove Accountability: Consistently demonstrate that they’ve reformed through independent certifications or regular updates on their progress.
Engage in Social Responsibility: Go beyond fixing the problem and contribute positively to global labor issues, such as creating initiatives to prevent child labor in other supply chains.
Customer Assurance: Offer customers a guarantee of ethical production practices moving forward.
4. My Experiences as an Ethical Consumer
As an ethical consumer, I aim to support companies that align with values like fair treatment, sustainability, and integrity. I’ve occasionally stopped buying from brands after learning about unethical practices, even when it inconvenienced me or cost more to switch to alternatives. It’s a personal responsibility to vote with my wallet and advocate for fair treatment and accountability through my purchasing choices.
I would change the company because the welfare of customers must be kept above standards. I wouldn't come back because they've broken a good reputation.
As an ethical consumer, I would choose **not to purchase the phones** from this company, even with the 2-for-1 deal. The news about the **use of underage labor** would seriously impact my decision, as it goes against my values regarding fair labor practices and human rights.
If the company **corrected its employment practices** and demonstrated a genuine commitment to ethical sourcing, I might consider returning as a loyal customer. However, I would need to see **clear evidence of change**, such as transparent policies, third-party audits, and ongoing social responsibility efforts to regain my trust. **Actions speak louder than words**, and a genuine, sustained effort would be necessary for me to return.
As an ethical consumer, I believe it’s important to support companies that align with my values, even if that means forgoing a deal.
If the company **corrected its employment practices** and demonstrated a genuine commitment to ethical sourcing, I might consider returning as a loyal customer. However, I would need to see **clear evidence of change**, such as transparent policies, third-party audits, and ongoing social responsibility efforts to regain my trust. **Actions speak louder than words**, and a genuine, sustained effort would be necessary for me to return.
As an ethical consumer, I believe it’s important to support companies that align with my values, even if that means forgoing a deal.
If the rumors are correct, I would definitely boycott the product. But if the news are incorrect, I will be returning as a customer.
As a customer, I find myself in a difficult position with the recent news about the company's employment practices. The 2-for-1 deal is tempting, especially as I've been a loyal customer for so long, but the ethical implications of supporting a company that exploits underage children weigh heavily on my conscience.
I cannot, in good faith, support a company that engages in such practices. Purchasing these phones would feel like endorsing their actions, which contradicts my values as an ethical consumer. It’s essential for me to be aware of where my money goes and the impact it has on communities and individuals, especially those who are vulnerable.
If the company took substantial steps to correct its employment practices, I would consider returning as a loyal customer. However, it wouldn’t just be about a statement or a PR campaign; I would need to see genuine change. Transparency in their supply chain, third-party audits, and a commitment to fair labor practices would show me they are serious about reform.
My experience as an ethical consumer has taught me that consumer choices can influence corporate behavior. I strive to support companies that align with my values, such as fair wages and ethical sourcing. I believe that by making informed choices, I can contribute to a more equitable market. If the company proves its commitment to ethical practices, I’d be open to giving them another chance, but it would take more than just a promise for me to return wholeheartedly.
I cannot, in good faith, support a company that engages in such practices. Purchasing these phones would feel like endorsing their actions, which contradicts my values as an ethical consumer. It’s essential for me to be aware of where my money goes and the impact it has on communities and individuals, especially those who are vulnerable.
If the company took substantial steps to correct its employment practices, I would consider returning as a loyal customer. However, it wouldn’t just be about a statement or a PR campaign; I would need to see genuine change. Transparency in their supply chain, third-party audits, and a commitment to fair labor practices would show me they are serious about reform.
My experience as an ethical consumer has taught me that consumer choices can influence corporate behavior. I strive to support companies that align with my values, such as fair wages and ethical sourcing. I believe that by making informed choices, I can contribute to a more equitable market. If the company proves its commitment to ethical practices, I’d be open to giving them another chance, but it would take more than just a promise for me to return wholeheartedly.
I would consider switching to another company, but if they change and become repentant, I would give them a chance.
I will rather go for another company
If I knew my cell phone company participated in unethical activates, I would leave. I also believe in second changes so if things changed, I may go back if it made sense and had financial incentives to return. To be honest most of these companies participate in unethical practices most of us just are not aware of it.
As a customer, the decision to purchase phones from this company would be heavily influenced by the news regarding its employment practices. While the 2-for-1 deal is attractive, the ethical implications of supporting a company that exploits underage children in underdeveloped countries would weigh heavily on my conscience.
I believe that as consumers, we have a responsibility to consider the impact of our purchases. Supporting a company that engages in unethical practices goes against my values and principles. Therefore, I would choose not to purchase the phones, even with the enticing deal, as I would not want to contribute to the perpetuation of such practices.
If the company were to correct its employment practices and demonstrate a commitment to ethical labor standards, I would certainly consider returning as a loyal customer. However, it wouldn’t just be about correcting past wrongs. I would look for transparency in their supply chain, evidence of fair labor practices, and initiatives that support the communities they operate.
As an ethical consumer, I strive to make choices that align with my values. I regularly research brands and their practices before making a purchase, considering not only the quality and price of their products but also their social and environmental impact. This experience has taught me that my purchasing power can drive positive change and that it is possible to support companies that prioritize ethics over profit.
I believe that as consumers, we have a responsibility to consider the impact of our purchases. Supporting a company that engages in unethical practices goes against my values and principles. Therefore, I would choose not to purchase the phones, even with the enticing deal, as I would not want to contribute to the perpetuation of such practices.
If the company were to correct its employment practices and demonstrate a commitment to ethical labor standards, I would certainly consider returning as a loyal customer. However, it wouldn’t just be about correcting past wrongs. I would look for transparency in their supply chain, evidence of fair labor practices, and initiatives that support the communities they operate.
As an ethical consumer, I strive to make choices that align with my values. I regularly research brands and their practices before making a purchase, considering not only the quality and price of their products but also their social and environmental impact. This experience has taught me that my purchasing power can drive positive change and that it is possible to support companies that prioritize ethics over profit.
First of all, I would not be changed by any of these promotional offers and news story. I am not moved by its 2-for-1 promotion, as I do not buy unnecessary things. I will still buy 1 phone only if I happen to need a new one. The news story does not affect me as well. If the company has broken any law, I have faith that they will be fined or punished by the relevant government authorities, I refuse to take charge to "punish" the company by boycotting its product. This is not my responsibility. My relationship with the company hinged on only the products themselves (mostly pertaining to the price and quality), nothing more. In short, my altitude towards the company remain unchanged.
I will not purchase cell phones from them again due to the extreme child abuse practice
I'm not going to still purchase
I would not consider continuing with this company because they do not share my ethics.
If they changed their practices, I would consider going back to that company because I liked them otherwise.
If they changed their practices, I would consider going back to that company because I liked them otherwise.
Responsibility to the Customer
If I discovered that a company I had been loyal to was engaging in unethical employment practices, such as using underage labor, I would not proceed with the purchase. Ethical consumerism is important to me, and I believe that businesses should be held accountable for their actions. Supporting such a company would indirectly contribute to the exploitation of vulnerable individuals, which goes against my values.
If the company took immediate and transparent steps to correct its employment practices—such as implementing strict labor policies, providing fair wages, and ensuring ethical sourcing—I might reconsider my decision. However, trust takes time to rebuild. For me to return as a loyal customer, the company would need to demonstrate a long-term commitment to ethical practices, possibly by partnering with independent auditors, engaging in fair trade initiatives, and openly communicating its progress.
As an ethical consumer, I try to research brands before making purchases, support companies with responsible business practices, and prioritize sustainability whenever possible. While discounts and deals are attractive, they should never come at the cost of human rights and dignity.
If I discovered that a company I had been loyal to was engaging in unethical employment practices, such as using underage labor, I would not proceed with the purchase. Ethical consumerism is important to me, and I believe that businesses should be held accountable for their actions. Supporting such a company would indirectly contribute to the exploitation of vulnerable individuals, which goes against my values.
If the company took immediate and transparent steps to correct its employment practices—such as implementing strict labor policies, providing fair wages, and ensuring ethical sourcing—I might reconsider my decision. However, trust takes time to rebuild. For me to return as a loyal customer, the company would need to demonstrate a long-term commitment to ethical practices, possibly by partnering with independent auditors, engaging in fair trade initiatives, and openly communicating its progress.
As an ethical consumer, I try to research brands before making purchases, support companies with responsible business practices, and prioritize sustainability whenever possible. While discounts and deals are attractive, they should never come at the cost of human rights and dignity.
In this situation the best step is to boycott the company. if they take a step to change i might still not believe because they knew exactly what they were doing.
but from another perspective if they can pay the kids well as much as they will pay an adult i will still patronize them because i am sure those kids wont be working if they do not need the job.
but from another perspective if they can pay the kids well as much as they will pay an adult i will still patronize them because i am sure those kids wont be working if they do not need the job.
No, I do not believe in underage employment. I think it is more harmful for the children. I would switch my phone company.
No I won't
If I learned that the company I’ve been loyal to had been using underage children in underdeveloped countries, I would reconsider purchasing from them, despite the attractive 2-for-1 deal. As an ethical consumer, I prioritize companies that align with my values, such as ensuring fair labor practices and promoting social responsibility. The news would make me question the company’s ethics and integrity, and I would likely refrain from supporting them until they took clear, meaningful steps to correct their practices. If the company did correct its employment practices and showed genuine accountability, I might return as a loyal customer, but it would depend on their transparency and how they handled the situation. For me to return, the company would need to demonstrate a sustained commitment to ethical labor practices and provide proof of systemic change, not just a superficial fix. My experiences as an ethical consumer have taught me that supporting businesses with strong ethical standards is more important than taking advantage of sales or deals.
As a customer, I would not purchase phones from this company despite the attractive sale. The use of underage children in an underdeveloped country is unacceptable and goes against my personal values.
If the company corrected their employment practices, I would consider returning as a loyal customer. However, it would take more than just a correction - I would need to see a genuine commitment to sustainability, social responsibility, and transparency.
No, I would immediately switch cell phone companies, while I do believe in being loyal to a company that provides good service. I cannot support a company that breaks child labor law even if legal in their own country. It does not align with my values as a person. Even if the company did change its employment practices, they once thought that child labor was okay and technically they only switched because they got caught and don’t want to lose face value. Nothing would make me return to this company, they don’t care about people only about a fast dollar and why would you support someone that doesn’t support you.
I would not purchase from this company again. If they were found doing this, it would raise a lot of questions for me. How long has it been going on? What else is this company doing that we don’t know about? They knew and understood they were using child labor to get cheaper wages which makes you question the companies’ morals. The 2-for-1 deal doesn’t impress me as I use an old phone and don’t care about having the newest and best anything. Saving money on the bill would impress me but even if it’s half of what other companies offer, I still would not be able to continue doing business with said company. For me to return to the company I would need to see what changes were made and how did they give back to the children they had previously employed. Changing their practices doesn’t make it all better. They would have to invest in education, trade schools, and parks in the underdeveloped country for me to believe they changed and truly were sorry for their unethical practices.
My experience as an ethical consumer is how I shop for my yearly garden. I research companies that offer organic soil and read the ingredients used in making the soil. Companies will say something is organic but if you read what is in the ingredients it’s not. I try to shop and the mom-and-pop places in town instead of using Lowes because the owners are knowledgeable in their products they sell.
My experience as an ethical consumer is how I shop for my yearly garden. I research companies that offer organic soil and read the ingredients used in making the soil. Companies will say something is organic but if you read what is in the ingredients it’s not. I try to shop and the mom-and-pop places in town instead of using Lowes because the owners are knowledgeable in their products they sell.
As an ethical consumer, my purchasing decisions are heavily influenced by the quality or price of a product but also by the values upheld by the companies I support. In the example in the topic where the company I have been loyal to for years is disclosed to have used underage child labor in an underdeveloped country, I would not purchase nor will I support, The deal is not tempting due to my personal values. The sale seems like an amazing deal, the unethical practice reported sabotages the very principles that are important.
Purchasing products from a company involved in this kind of practice is disgusting and disheartening. The company might offer a good deal, but the ethical insinuation disturbs my sense of right and wrong. My money should be spent with companies that align with my values of fairness, justice, and human dignity.
If the company were to offer to correct its employment practices, I still wouldn’t consider returning as a loyal customer, The level of trust is broken and those insinuations are detrimental to erase from my mind.. No public speech, nor Ad wouldn’t be enough!
As an ethical consumer, I’m learning to support, and be more aware of companies that promote social responsibility, sustainability, and transparency. Trust and integrity are non-negotiable for me, yes I know sales are very enticing, it will never outweigh the importance of my purchases with my core values
Purchasing products from a company involved in this kind of practice is disgusting and disheartening. The company might offer a good deal, but the ethical insinuation disturbs my sense of right and wrong. My money should be spent with companies that align with my values of fairness, justice, and human dignity.
If the company were to offer to correct its employment practices, I still wouldn’t consider returning as a loyal customer, The level of trust is broken and those insinuations are detrimental to erase from my mind.. No public speech, nor Ad wouldn’t be enough!
As an ethical consumer, I’m learning to support, and be more aware of companies that promote social responsibility, sustainability, and transparency. Trust and integrity are non-negotiable for me, yes I know sales are very enticing, it will never outweigh the importance of my purchases with my core values
I would not purchase from them because innocent children are being used and that's a no no. It doesn't matter how loyal I am, and I HATE breaking loyalty, but in these circumstances, it will be necessary.
If I were a customer purchasing a new cell phone and learned that the company I’ve been loyal to for years was involved in unethical employment practices, specifically using underage children in underdeveloped countries, I would have serious doubts about continuing to support them, even if they were offering a tempting 2-for-1 deal. As an ethical consumer, I believe that how a company treats its workers reflects its true values, and no discount can justify supporting child labor or exploitation.
Even though I might have appreciated the brand for its quality or innovation in the past, I couldn’t, in good conscience, support a business that profits from unethical practices. However, if the company took real, transparent action to correct its employment practices, such as ending child labor, improving working conditions, and publicly partnering with organizations that promote ethical labor standards, I would consider returning as a customer. To earn my trust again, the company would need to take responsibility, show clear accountability, and prove that it’s committed to long-term change, not just damage control.
As an ethical consumer, I do my best to make informed choices and support brands that align with my values. I understand that no company is perfect, but when mistakes are made, it’s the company’s response that truly matters. For me, shopping is not just about cost or convenience, it’s also about conscience.
Even though I might have appreciated the brand for its quality or innovation in the past, I couldn’t, in good conscience, support a business that profits from unethical practices. However, if the company took real, transparent action to correct its employment practices, such as ending child labor, improving working conditions, and publicly partnering with organizations that promote ethical labor standards, I would consider returning as a customer. To earn my trust again, the company would need to take responsibility, show clear accountability, and prove that it’s committed to long-term change, not just damage control.
As an ethical consumer, I do my best to make informed choices and support brands that align with my values. I understand that no company is perfect, but when mistakes are made, it’s the company’s response that truly matters. For me, shopping is not just about cost or convenience, it’s also about conscience.