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BUS641: Strategic Negotiations and Conflict Management

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Case Study 1 Review Video

Course Introduction

Course Syllabus

Unit 1: Introduction to Conflict Management and Negotiation

1.1: Conflict Management

Defining Conflict Management

Using Conflict Management

1.2: Costs and Benefits of Conflict

Positive and Negative Sides of Conflict

1.3: How Conflict Advances the Workplace

How Great Leaders Inspire Action

1.4: Type and Levels of Conflict

Types of Conflict

Levels of Conflict

1.5: Conflict Management Styles

Types of Conflict Management Styles

Defining Conflict Styles

Conflict Styles in Negotiations

Your Approach to Conflict

1.6: Negotiation

Negotiating Effectively

1.7: Stages and Types of Negotiation

Stages of Negotiation

Types of Negotiation

1.8: Group Negotiation

Negotiation Types

Unit 1 Summary

Key Terms

Unit 1 Study Resources

Unit 1 Review Video

Unit 1 Review Slides

Study Guide: Unit 1

Unit 1 Assessment

Unit 1 Assessment

Unit 2: Communicating to Resolve Conflict

2.1: Using Communications Skills in Conflict Management and Negotiation

Communication Skills

Asserting Your Needs

Determining Needs

2.2: Asking Questions

Ask Questions to Determine Needs

What Questions Should You Ask?

Researching before the Negotiation

2.3: Handling Difficult Conversations

Using Your Conflict Management Style

How to Have a Difficult Conversation

Training Employees to Have Difficult Conversations

2.4: Addressing Emotions

Considering Emotions

Maintaining Positive Emotions

Using Negative Emotions in a Negotiation

2.5: Understanding Bias

How Personal Bias Can Change the Outcome

Types of Bias

Recognizing and Overcoming Bias

2.6: Considering Cultural Differences

Cultural Differences

Cultural Values, Beliefs, and Norms

Addressing Cultural Differences

International Considerations

Unit 2 Summary

Unit 2 Study Resources

Unit 2 Review Video

Unit 2 Review Slides

Study Guide: Unit 2

Unit 2 Assessment

Unit 2 Assessment

Unit 3: Creating Value and Positive Outcomes

3.1: Create a Plan for a Negotiation

Why Is a Plan Needed?

Know Your BATNA

Analyze Possible Outcomes

3.2: Creating Value in a Negotiation

Build Trust and Find Common Ground

Remain Flexible

3.3: Look for Win/Win Outcomes

Gather Information, Clarify Needs, and Bargain

Collective Bargaining

Win/Win Negotiation

Win/Lose Negotiation

3.4: Stakeholders

Who Are the Stakeholders?

Stakeholders' Wants and Needs

Unit 3 Summary

Unit 3 Study Resources

Unit 3 Review Video

Unit 3 Review Slides

Study Guide: Unit 3

Unit 3 Assessment

Unit 3 Assessment

Unit 4: Bargaining and Negotiations

4.1: What Does Each Side Need?

How to Determine Needs and Wants

How to Use Information to Bargain

Bargaining vs. Negotiation

4.2: View the Conflict from Each Side

Using Information Gained in the Negotiation Process

4.3: Bargaining to a Solution

Coming to an Agreement

Asking Questions and Trying Different Options

4.4: Creative Solutions and Collaboration

Collaboration

Creative Thinking

Using What Others Have Learned

Unit 4 Summary

Unit 4 Study Resources

Unit 4 Review Video

Unit 4 Review Slides

Study Guide: Unit 4

Unit 4 Assessment

Unit 4 Assessment

Unit 5: Summary of Conflict Management and Negotiation

5.1: Avoid Negotiation Mistakes

Why Is It Important to Review Past Mistakes?

Reviewing Common Mistakes

Avoiding Mistakes

5.2: When to Use a Third Party to Mediate

When the Negotiation Fails

Solving Problems with Mediation

Mediation and Case Management: Do's and Don't on the Way to Successful Mediation

Arbitration

5.3: Training Employees to Handle Conflict

Why Employees Need to Be Trained

Train Employees to Handle Conflict

5.4: Closing the Conflict and Creating an Agreement

After You've Resolved the Conflict

Creating a Conflict Resolution Agreement

Unit 5 Summary

Unit 5 Study Resources

Unit 5 Review Video

Unit 5 Review Slides

Study Guide: Unit 5

Unit 5 Assessment

Unit 5 Assessment

Study Guide

BUS641 Study Guide

Final Exam Preparation

Case Study 1 Review Video

Case Study 1 Review Slides

Case Study 2 Review Video

Case Study 2 Review Slides

Course Feedback Survey

Course Feedback Survey

Certificate Final Exam

BUS641: Certificate Final Exam
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Biology

Chemistry

Mathematics

Physics

Social Science

Economics

Geography

History

Political Science

Psychology

Sociology

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BUS641: Strategic Negotiations and Conflict Management
Final Exam Preparation
Case Study 1 Review Video

Case Study 1 Review Video

Completion requirements

Watch this as you prepare to take the final exam.

Last modified: Tuesday, 6 February 2024, 12:51 PM

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Saylor Academy © 2010-2025 except as otherwise noted. Excluding course final exams, content authored by Saylor Academy is available under a Creative Commons Attribution 3.0 Unported license. Third-party materials are the copyright of their respective owners and shared under various licenses. See detailed licensing information. Saylor Academy®, Saylor.org®, and Harnessing Technology to Make Education Free® are trade names of the Constitution Foundation, a 501(c)(3) organization through which our educational activities are conducted.