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BUS641: Strategic Negotiations and Conflict Management
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Unit 3 Review Slides
Course Introduction
Course Syllabus
Unit 1: Introduction to Conflict Management and Negotiation
1.1: Conflict Management
Defining Conflict Management
Using Conflict Management
1.2: Costs and Benefits of Conflict
Positive and Negative Sides of Conflict
1.3: How Conflict Advances the Workplace
How Great Leaders Inspire Action
1.4: Type and Levels of Conflict
Types of Conflict
Levels of Conflict
1.5: Conflict Management Styles
Types of Conflict Management Styles
Defining Conflict Styles
Conflict Styles in Negotiations
Your Approach to Conflict
1.6: Negotiation
Negotiating Effectively
1.7: Stages and Types of Negotiation
Stages of Negotiation
Types of Negotiation
1.8: Group Negotiation
Negotiation Types
Unit 1 Summary
Key Terms
Unit 1 Study Resources
Unit 1 Review Video
Unit 1 Review Slides
Study Guide: Unit 1
Unit 1 Assessment
Unit 1 Assessment
Unit 2: Communicating to Resolve Conflict
2.1: Using Communications Skills in Conflict Management and Negotiation
Communication Skills
Asserting Your Needs
Determining Needs
2.2: Asking Questions
Ask Questions to Determine Needs
What Questions Should You Ask?
Researching before the Negotiation
2.3: Handling Difficult Conversations
Using Your Conflict Management Style
How to Have a Difficult Conversation
Training Employees to Have Difficult Conversations
2.4: Addressing Emotions
Considering Emotions
Maintaining Positive Emotions
Using Negative Emotions in a Negotiation
2.5: Understanding Bias
How Personal Bias Can Change the Outcome
Types of Bias
Recognizing and Overcoming Bias
2.6: Considering Cultural Differences
Cultural Differences
Cultural Values, Beliefs, and Norms
Addressing Cultural Differences
International Considerations
Unit 2 Summary
Unit 2 Study Resources
Unit 2 Review Video
Unit 2 Review Slides
Study Guide: Unit 2
Unit 2 Assessment
Unit 2 Assessment
Unit 3: Creating Value and Positive Outcomes
3.1: Create a Plan for a Negotiation
Why Is a Plan Needed?
Know Your BATNA
Analyze Possible Outcomes
3.2: Creating Value in a Negotiation
Build Trust and Find Common Ground
Remain Flexible
3.3: Look for Win/Win Outcomes
Gather Information, Clarify Needs, and Bargain
Collective Bargaining
Win/Win Negotiation
Win/Lose Negotiation
3.4: Stakeholders
Who Are the Stakeholders?
Stakeholders' Wants and Needs
Unit 3 Summary
Unit 3 Study Resources
Unit 3 Review Video
Unit 3 Review Slides
Study Guide: Unit 3
Unit 3 Assessment
Unit 3 Assessment
Unit 4: Bargaining and Negotiations
4.1: What Does Each Side Need?
How to Determine Needs and Wants
How to Use Information to Bargain
Bargaining vs. Negotiation
4.2: View the Conflict from Each Side
Using Information Gained in the Negotiation Process
4.3: Bargaining to a Solution
Coming to an Agreement
Asking Questions and Trying Different Options
4.4: Creative Solutions and Collaboration
Collaboration
Creative Thinking
Using What Others Have Learned
Unit 4 Summary
Unit 4 Study Resources
Unit 4 Review Video
Unit 4 Review Slides
Study Guide: Unit 4
Unit 4 Assessment
Unit 4 Assessment
Unit 5: Summary of Conflict Management and Negotiation
5.1: Avoid Negotiation Mistakes
Why Is It Important to Review Past Mistakes?
Reviewing Common Mistakes
Avoiding Mistakes
5.2: When to Use a Third Party to Mediate
When the Negotiation Fails
Solving Problems with Mediation
Mediation and Case Management: Do's and Don't on the Way to Successful Mediation
Arbitration
5.3: Training Employees to Handle Conflict
Why Employees Need to Be Trained
Train Employees to Handle Conflict
5.4: Closing the Conflict and Creating an Agreement
After You've Resolved the Conflict
Creating a Conflict Resolution Agreement
Unit 5 Summary
Unit 5 Study Resources
Unit 5 Review Video
Unit 5 Review Slides
Study Guide: Unit 5
Unit 5 Assessment
Unit 5 Assessment
Study Guide
BUS641 Study Guide
Final Exam Preparation
Case Study 1 Review Video
Case Study 1 Review Slides
Case Study 2 Review Video
Case Study 2 Review Slides
Course Feedback Survey
Course Feedback Survey
Certificate Final Exam
BUS641: Certificate Final Exam
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BUS641: Strategic Negotiations and Conflict Management
Unit 3: Creating Value and Positive Outcomes
Unit 3 Study Resources
Unit 3 Review Slides
Unit 3 Review Slides
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Course Syllabus
Defining Conflict Management
Using Conflict Management
Positive and Negative Sides of Conflict
How Great Leaders Inspire Action
Types of Conflict
Levels of Conflict
Types of Conflict Management Styles
Defining Conflict Styles
Conflict Styles in Negotiations
Your Approach to Conflict
Negotiating Effectively
Stages of Negotiation
Types of Negotiation
Negotiation Types
Key Terms
Unit 1 Review Video
Unit 1 Review Slides
Study Guide: Unit 1
Unit 1 Assessment
Communication Skills
Asserting Your Needs
Determining Needs
Ask Questions to Determine Needs
What Questions Should You Ask?
Researching before the Negotiation
Using Your Conflict Management Style
How to Have a Difficult Conversation
Training Employees to Have Difficult Conversations
Considering Emotions
Maintaining Positive Emotions
Using Negative Emotions in a Negotiation
How Personal Bias Can Change the Outcome
Types of Bias
Recognizing and Overcoming Bias
Cultural Differences
Cultural Values, Beliefs, and Norms
Addressing Cultural Differences
International Considerations
Unit 2 Review Video
Unit 2 Review Slides
Study Guide: Unit 2
Unit 2 Assessment
Why Is a Plan Needed?
Know Your BATNA
Analyze Possible Outcomes
Build Trust and Find Common Ground
Remain Flexible
Gather Information, Clarify Needs, and Bargain
Collective Bargaining
Win/Win Negotiation
Win/Lose Negotiation
Who Are the Stakeholders?
Stakeholders' Wants and Needs
Unit 3 Review Video
Study Guide: Unit 3
Unit 3 Assessment
How to Determine Needs and Wants
How to Use Information to Bargain
Bargaining vs. Negotiation
Using Information Gained in the Negotiation Process
Coming to an Agreement
Asking Questions and Trying Different Options
Collaboration
Creative Thinking
Using What Others Have Learned
Unit 4 Review Video
Unit 4 Review Slides
Study Guide: Unit 4
Unit 4 Assessment
Why Is It Important to Review Past Mistakes?
Reviewing Common Mistakes
Avoiding Mistakes
When the Negotiation Fails
Solving Problems with Mediation
Mediation and Case Management: Do's and Don't on the Way to Successful Mediation
Arbitration
Why Employees Need to Be Trained
Train Employees to Handle Conflict
After You've Resolved the Conflict
Creating a Conflict Resolution Agreement
Unit 5 Review Video
Unit 5 Review Slides
Study Guide: Unit 5
Unit 5 Assessment
BUS641 Study Guide
Case Study 1 Review Video
Case Study 1 Review Slides
Case Study 2 Review Video
Case Study 2 Review Slides
Course Feedback Survey
BUS641: Certificate Final Exam
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