• Unit 2: Delivering Your Message

    This unit focuses on importance of delivering your message, and examines how language can improve and diminish the effectiveness of business communications. Language plays a significant role in how you perceive and interact with the world as well as how culture, language, education, gender, race, and ethnicity all influence this dynamic process. Throughout this unit, you will discover ways to avoid miscommunication and also identify constructive ways to deliver an accurate message to a targeted audience.

    Completing this unit should take you approximately 6 hours.

    • 2.1: What Is Language?

    • 2.2: Messages

    • 2.3: Principles of Verbal Communication

    • 2.4: Language Can Be an Obstacle to Communication

    • 2.5: Emphasis Strategies

    • 2.6: Improving Verbal Communication

    • Unit 2 Assessment