• Unit 7: Intrapersonal and Interpersonal Communication

    This unit will ask you to examine your self-concept – how you communicate with yourself. You will also examine how you communicate with others – your interpersonal communication habits – and learn how those characteristics can be explained by social penetration theory and predicted by rituals associated with human interaction and conversation. Effective communication can improve how individuals handle disagreements and misunderstandings.

    Completing this unit should take you approximately 3 hours.

    • Upon successful completion of this unit, you will be able to:

      • contrast intrapersonal and interpersonal communication;
      • assess your own self-concept and predict how your self-concept might influence your perceptions;
      • solve problems related to interpersonal communication by applying an understanding of interpersonal needs and relations;
      • describe and contrast the principles behind social penetration theory and self-disclosure; and
      • create a plan for utilizing interpersonal strategies to be used in interviews, business conversations, workplace conflicts, and evaluations.

    • 7.1: Intrapersonal Communication

    • 7.2: Self-Concept and Dimensions of Self

      • Self-Concept and Dimensions of Self Page

        Read this section, which focuses on two concepts: the monologue we have with ourselves that influences our external reactions and how the way we see ourselves can be described along four dimensions of awareness. After you read, try the exercises at the end of the section.

      • Self-Concept and Personal Growth Page

        These videos provide perspectives on intrapersonal concepts related to the self. The best way to appreciate these videos is through self-evaluation. As the professor defines and discusses the concepts, relate them to your own traits.

    • 7.3: Interpersonal Needs and Social Penetration Theory

      • Interpersonal Needs Page

        Read this section, which focuses on Maslow's hierarchy of needs and how it is used to frame many messages. After you read, try the exercises at the end of the section.

      • Interpersonal Communication Book

        Read this article, which explains interpersonal communication. Consider the ways in which you can apply this knowledge in your own interactions.

      • Social Penetration Theory Page

        Read this section, which explores social penetration theory, self-disclosure, and interpersonal relationships. After you read, try the exercises at the end of the section.

    • 7.4: Rituals of Conversation and Interviews

      • Rituals of Conversation and Interviews Page

        Read this section, which covers the typical steps involved in carrying out a conversation and how they can help you prepare for a job interview. You will also explore post-interview practices and activities. After you read, try the exercises at the end of the section.

    • 7.5: Conflict in the Workplace

      • Conflict in the Work Environment Page

        Conflict is unavoidable, and can be an opportunity for clarification, growth, and even reinforcement of relationships. After you read, try the exercises at the end of the section.

    • Unit 7 Assessment

      • Unit 7 Assessment Quiz
        Receive a grade

        Take this assessment to see how well you understood this unit.

        • This assessment does not count towards your grade. It is just for practice!
        • You will see the correct answers when you submit your answers. Use this to help you study for the final exam!
        • You can take this assessment as many times as you want, whenever you want.