• Unit 1: Introduction to Business Communication

    Communication is an important part of your self-concept. This unit will help you solve problems by understanding yourself and others and recognizing the role you play as communicator. You will learn about different models of the communication process, as well as the most widely-recognized elements of those processes. You will also learn to recognize the audience-based contexts of communication and discover the challenges of framing business communication in an ethical and effective manner.

    Completing this unit should take you approximately 4 hours.

    • 1.1: Why Is It Important to Communicate Well?

    • 1.2: What Is Communication?

    • 1.3: Communication in Context

    • 1.4: Your Responsibilities as a Communicator

    • Unit 1 Assessment