BUS210: How to Deliver Bad News in a Positive Way | Saylor Academy

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This video reminds us to set expectations when delivering bad news, be direct, sympathize, and reframe the situation. Think of a time when you received bad news. Did you feel that the person delivering the news displayed empathy? Did you feel supported?

Source: Practical Inspiration, https://youtu.be/Vk0HmQZh5WU
This work is licensed under a Creative Commons Attribution 3.0 License.

Last modified: Tuesday, 5 March 2024, 3:37 PM

Course Introduction

Course Syllabus

Unit 1: Introduction to Business Communication

1.1: Why Is It Important to Communicate Well?

Why Is It Important to Communicate Well?

What is Communication and Why Does It Matter?

1.2: What Is Communication?

What Is Communication?

The Categories of Communication

The Shannon and Weaver Model

How Does Communication Work?

1.3: Communication in Context

Communication in Context

Levels of Communication

1.4: Your Responsibilities as a Communicator

Your Responsibilities as a Communicator

It's Your Job to Make Others Understand

The NLP Communication Model

Nonverbal-Verbal Channels

Matching and Mirroring to Build Rapport

The Basics of Emotional Intelligence

The Importance of Emotional Intelligence

How to Improve Emotional Intelligence

Unit 1 Assessment

Unit 1 Assessment

Unit 2: Delivering Your Message

2.1: What Is Language?

What is Language?

What Makes Human Language Distinct?

Plain Language

2.2: Messages

Messages

Are You Reasoning Right?

A New Organizing Model for Business Messages

2.3: Principles of Verbal Communication

Principles of Verbal Communication

The Power of Verbal Communication

2.4: Language Can Be an Obstacle to Communication

Language Can Be an Obstacle to Communication

More on Language as an Obstacle to Communication

2.5: Emphasis Strategies

Emphasis Strategies

Four Ways to Cut the Clutter From Your Business Writing

Descriptive Language

Tutorial on Style in Professional Writing: Active and Passive Voice

2.6: Improving Verbal Communication

Improving Verbal Communication

Choosing Good Words

Four Tips to Make Your Message Memorable

Unit 2 Assessment

Unit 2 Assessment

Unit 3: Understanding Your Audience

3.1: Self-Understanding Is Fundamental to Communication

Self-Understanding Is Fundamental to Communication

The Pygmalion Effect

3.2: Perception

Perception

Selective Processing

Cognitive Shortcuts

3.3: Differences in Perception

Differences in Perception

Central and Peripheral Route

3.4: Getting to Know Your Audience

Getting to Know Your Audience

Active Audiences

Know Your Audience, or Kill Them

3.5: Listening and Reading for Understanding

Listening and Reading for Understanding

Listening vs. Hearing

Active Listening Strategies

Unit 3 Assessment

Unit 3 Assessment

Unit 4: Effective Business Writing

4.1: Oral vs. Written Communication

Oral vs. Written Communication

More on Oral vs. Written Communication

4.2: How Is Writing Learned?

How Is Writing Learned?

4.3: Principles of Good Written Communication and Writing Style

Good Writing