BUS603: Managing People

We collected hidden needs and specific knowledge about tasks and parts from the box of comments located in each task, where users could add comments and extra information as knowledge required to follow up the tasks and parts through the process. During the six months of period where the prototype was used, the system registered 440 comments from the different tasks and found that those comments are related with: substitute parts, parts' inventory, part's availability, information sharing, messaging, process related, and blank (Table 3).

Additional comments and suggestions about other benefits from participant's experience were collected conducting a survey by a questionnaire with open-ended questions, where diverse users perceived a cycle time's optimization, system's use simplicity, process' optimization, operation's improvement, better control of tasks, and parts, workload's reduction, and acquiring information about operator's performance. We could also have other measurements like cycle time and product inventory's levels on hold, which never before could be collected and analyzed with these levels of detail.

Table 3. Analysis about communication.