Introduction
In
executing humanitarian projects, providing speedy, timely and effective
interventions is the core objective of all NGOs operating in countries
affected by crisis or poor economic conditions. In Lebanon, NGOs are
considered major pillars for humanitarian,
economic and sustainable development. They play a major role in
enhancing democratic participation, improving living conditions of
communities affected by different crises, empowering women and youth,
maintaining peace, safeguarding rights and enhancing
proper governance whether within the framework of the NGOs or within
the society. However, some NGOs suffer from major structural problems
that hinder the pace of its humanitarian and Emergency response
(Internal governance of NGOs in Lebanon). It
is widely recognized that the choice of organizational structure
affects the project's performance. Organizational structure as described
by Mintzberg usually defines the method by which individuals and groups
are organized and their tasks are coordinated.
Csaszar, the writer of the famous article, "Organizational structure
as a determinant of performance", who developed and tested a model on
the organizational structure and its effects on project's success or
failure, referred to the organizational
structure as a decision-making network among individuals, which
influence the number of initiatives taken by the organization. In this
regard, it is important to mention the work of Thomas Steward tackling
the case of Signal company. This study defined
the organizational structure as a systematic way of grouping tasks,
reporting and organizing relationships and communication patterns within
the organization. It depicts how the different parts of organizations
fit as shown in any organization organogram.
In addition to the structural factors, authors and researchers
referred to many other factors that influence projects' performance.
Belassi and Tukel developed a new comprehensive framework that grouped
critical factors into four categories. The first
factors group is related to the project including size and value;
the second factors group is related to the project manager and team
composition; the third factors group is related to the organization
including structural factors; and the fourth
and last factor group is related to the external environment.
Following
his study on IT projects' success, Murray, J.P identified critical
factors to be based on comprehensive project planning, top management
commitment and support to the
project, adequate funding, well done accurate set of project
specification, proper project scheduling, risk assessment in addition to
ensuring that organizations can stay the project course. Another study
done on Chinese information systems companies
by Dong et al. revealed that critical factors included effective
communication, top management support, user involvement, project
managers and team composition, project planning and definition, project
control in addition to the technological support.
In countries like Lebanon that host vast numbers of refugees fleeing
the horror of war and armed conflicts, the NGOs effective response is of
vital importance to refugees' wellbeing.
Utilizing
the results of the literature, this research assessed
the influence of four main factors on the projects' performance of
NGOs in Lebanon. The four factors being project planning factors,
team expertise factors, and structural factors in addition to the
external factors. At first, the study
looked into the influence of each single variable alone on projects
performance in an attempt to identify and evaluate the impact of the
adopted structure. Then, it was highly prominent to integrate all the
factors together to assess and evaluate the
influence of the structural factors among the other factors on
the project's performance. The latter approach allowed the study to highlight
the factors that can reduce the negative influence of the adopted
structure in the organizations that suffer from
a problem of inadequate structure. Most importantly, it enabled us
to identify which structure had a significant positive influence on the
projects' performance and thus can be specified as an optimal structure
for managing NGOs projects. Questionnaires
were designed based on the factors listed in this study and
self-administered to professional project managers of NGOs in Lebanon.
This research aims at identifying the structure that can optimize the
performance of NGOs projects in Lebanon, therefore,
it was limited to those large NGOs that have been operating for more
than 10 years in Lebanon. Constraint by the desire of some project
managers wishing to keep their projects' performance as confidential,
this study was restricted to 20 Humanitarian
NGOs. The target population is comprised of 200 project managers
desegregated among the 5 organizational types. Systematic sampling was
applied to each cluster in order to pick up the appropriate number of
project managers from each organizational type
to come up with a sample size of 132 project managers, which is most
representative of the population. Retrieved questionnaires were
analyzed using Pearson Product Moment Correlation and Regression
Analysis provided by SPSS v25. Significant recommendations
are made.